Fortinet FortiGate 1801F-DC Secure RMA Service, 3-Year (FC-10-D18F1-301-02-36)

The FortiGate 1801F-DC runs on DC power in carrier and data-center racks where AC feeds aren’t standard, and when a unit fails, the standard RMA path means the drive holding your configuration ships back to Fortinet. SKU FC-10-D18F1-301-02-36 is the 3-year Secure RMA add-on for that exact platform: it lets DataCenter360.ca customers keep the failed hardware on-site instead of returning it, which matters for anyone running regulated or classified traffic through the appliance.

What this service covers

Secure RMA is an add-on to an existing FortiCare Premium or Elite support contract on the FortiGate-1801F-DC. Fortinet’s storage on these units is soldered, non-field-replaceable solid-state media, so a normal RMA return would send that media back with the defective unit. This service authorizes non-return of the faulty hardware instead: Fortinet ships the replacement, you keep and destroy the failed part on your own premises, and no configuration data ever leaves your building. It’s a 3-year term, aligned with a 3-year FortiCare or Enterprise service window on the same box.

Who needs it

This is built for environments with strict data-handling requirements: government, defense contractors, financial services, healthcare, or any organization whose compliance framework prohibits hardware containing configuration or key material from leaving the facility, even for warranty service. If your 1801F-DC sits in a colocation cage or telecom central office with a DC power plant, chances are the same environment has these requirements. It’s not needed for a standard branch firewall with no data-residency mandate.

Secure RMA layers on top of whichever support level you already carry on the 1801F-DC. Under Premium or Elite, Fortinet ships the replacement before the defective unit is even acknowledged as returned (Advanced Replacement), and Secure RMA simply removes the requirement to send the old drive back.

Activation & delivery

This is a license, not a physical item. DataCenter360.ca delivers the registration and activation code electronically, typically same business day, and you apply it against the FortiGate-1801F-DC’s serial number in the Fortinet support portal. Because delivery is electronic, this SKU ships to any country worldwide; the hardware it protects is what’s restricted to Canadian shipping.

One service vs. the bundle

Secure RMA is sold à la carte and doesn’t roll into the FortiGuard UTP or Enterprise bundles, those cover threat-prevention subscriptions, not RMA handling. If you’re assembling coverage for a new 1801F-DC deployment, pair this with a FortiCare Premium or Elite support contract (SKU FC-10-D18F1-247-02-36 for 3-year Premium) so the Priority RMA add-on eligibility shown above actually applies.

Buying Secure RMA from DataCenter360.ca

We activate FC-10-D18F1-301-02-36 against your FortiGate-1801F-DC serial the same day the order clears, no waiting on a physical shipment. As a Fortinet Select Partner we can also confirm your existing FortiCare tier before you buy, so the Priority RMA eligibility and Secure RMA protections actually line up on your account.