Fortinet FortiGate 1801F-DC 4-Hour Onsite Priority RMA, 5-Year (FC-10-D18F1-212-02-60)

A defective FortiGate 1801F-DC in a data center rack is a business risk on a clock: standard next-business-day replacement doesn’t cut it when the appliance is core infrastructure. FC-10-D18F1-212-02-60 is the 5-year Priority RMA add-on that upgrades hardware replacement for the FortiGate-1801F-DC to a four-hour courier delivery with an on-site Fortinet engineer who racks and cables the replacement unit.

What this service covers

This SKU is a Priority RMA (PRMA) add-on, not a standalone support contract. It layers on top of an existing FortiCare Premium or FortiCare Elite subscription for the FortiGate-1801F-DC and upgrades the standard next-business-day hardware replacement to a four-hour turnaround. When a covered fault is confirmed, Fortinet dispatches a replacement unit by courier and a field engineer separately, and the engineer installs, racks, and cables the new appliance on-site, then removes the failed unit. Coverage runs on the 5-year term matching the SKU and includes weekend and holiday dispatch windows where the service is available in-country.

Who needs this

This tier of RMA fits environments where the FortiGate-1801F-DC sits in the primary data path: data center core, edge aggregation, or a high-throughput campus edge with limited redundancy. Teams running an active/passive HA pair still want a fast physical replacement to restore full redundancy, since a single surviving unit is a second point of failure. If your team doesn’t have in-house staff comfortable racking and re-cabling a chassis-class appliance under time pressure, the on-site engineer removes that dependency entirely.

FortiCare and RMA support levels

Priority RMA add-ons are only available to FortiCare Premium and FortiCare Elite subscribers; Essential support is limited to standard return-and-replace with no add-on eligibility. Here is how the base support tiers compare before this add-on is applied:

Activation & delivery

This is a subscription license, not a physical shipment. DataCenter360.ca delivers the license key electronically within 0–1 business days of order confirmation, and you apply it to the FortiGate-1801F-DC’s serial number through the FortiCare asset portal. Because delivery is electronic, this service is sold and licensed worldwide, not restricted to Canada; the underlying RMA dispatch itself still depends on courier and field-engineer availability in the country where the appliance is deployed, so confirm local coverage on Fortinet’s service availability page or with your account manager before ordering if you’re outside North America.

This add-on vs. base FortiCare

Without this add-on, a Premium or Elite subscriber still gets advanced-replacement RMA, just on a next-business-day timeline with no guaranteed on-site labor. FC-10-D18F1-212-02-60 buys down that window to four hours and removes the racking and cabling work from your team’s plate. If four-hour courier without an engineer is enough for your site, the courier-only Priority RMA option costs less; if your compliance posture requires the failed drive or module to never leave the premises, look at the Secure RMA service for the 1801F-DC instead, which is a non-return variant rather than a faster delivery.

Buying from DataCenter360.ca

We’re a Fortinet Select Partner, and this listing is priced and provisioned the same way our direct FortiGate license desk handles it: no reseller markup games, a real invoice, and a license key issued against your existing FortiCare Premium or Elite contract. Order today and we’ll confirm the appliance serial number with you before activation so the RMA entitlement attaches to the right unit from day one.