Fortinet FortiGate 1801F-DC 4-Hour Onsite Priority RMA, 3-Year (FC-10-D18F1-212-02-36)

A single failed appliance in a data center rack shouldn’t mean a multi-day wait for a technician. The FC-10-D18F1-212-02-36 covers the FortiGate 1801F-DC for three years with Fortinet’s top RMA tier: a replacement part delivered on-site within four hours, plus an engineer who racks, cables, and swaps the failed unit in person. It’s an add-on, not a standalone contract, and it only activates on a FortiGate 1801F-DC already running FortiCare Premium or FortiCare Elite.

What this RMA add-on covers

Standard FortiCare Premium and Elite contracts already include next-business-day Advanced Replacement, where Fortinet ships the replacement before receiving the faulty unit back. This SKU replaces that standard timeline with the fastest option Fortinet publishes: a courier-delivered part on-site within four hours of the confirmed exchange, paired with a Fortinet-dispatched engineer who racks and cables the replacement (and can remove the defective unit on request). Coverage runs for three years from activation and applies specifically to the FortiGate 1801F-DC, the DC-powered variant in the 1800F series built for hybrid mesh firewall deployments needing up to 17 Gbps of NGFW throughput and 22 Gbps of IPS performance.

Who needs the 4-hour onsite tier

This level makes sense for data center and colocation deployments where a firewall outage carries a real cost per hour: financial services, healthcare, carrier and service-provider edges, or any HA pair guarding production traffic where “next business day” isn’t an acceptable answer. Because it’s an add-on, it’s built for teams that have already decided FortiCare Premium or Elite is the right base support tier and want the fastest possible hands-on recovery path layered on top, rather than relying on remote-hands staff to rack a replacement correctly under pressure.

This SKU is the Priority RMA add-on row above, in its four-hour, on-site-engineer form, layered on a Premium or Elite base contract for the FortiGate 1801F-DC.

Activation & delivery

This is a subscription license, not a physical part. There’s no hardware in the box: DataCenter360.ca delivers the entitlement electronically, typically within one business day of order confirmation, and it registers directly against the FortiGate 1801F-DC’s serial number in the Fortinet support portal. Because delivery is electronic, the SKU ships worldwide to any FortiGate 1801F-DC already deployed and under a qualifying FortiCare contract, regardless of where the appliance itself is racked. Country-level courier and engineer-dispatch availability for the physical RMA event itself does vary, so confirm coverage for the deployment’s location with your account team before relying on the four-hour window for a specific site.

One service vs. renewing at a higher term

Three years is the middle ground here. The 1-year term (FC-10-D18F1-212-02-12) suits a shorter budget cycle or a unit nearing a refresh; the 5-year term (FC-10-D18F1-212-02-60) locks in the same four-hour, on-site coverage for the appliance’s full expected service life at a lower blended annual cost. Whichever term you pick, remember this add-on rides on top of an active FortiCare Premium or Elite contract for the same 1801F-DC. If that base contract needs renewing at the same time, DataCenter360.ca can quote both together.

Buying from DataCenter360.ca

DataCenter360.ca issues this license against your FortiGate 1801F-DC’s serial number and confirms activation before the order closes, so there’s no gap between your current RMA coverage and the upgraded four-hour, on-site tier. As a Fortinet Select Partner, we can also validate that the appliance’s existing FortiCare base contract actually supports this add-on before you check out, which avoids a rejected activation after purchase.