Fortinet FortiGate 1801F-DC 4-Hour Onsite Priority RMA, 1-Year (FC-10-D18F1-212-02-12)

Downtime math changes fast in a data center: an appliance sitting dead for a business day can cost more than the support contract itself. FC-10-D18F1-212-02-12 covers the FortiGate 1801F-DC for one year with Fortinet’s fastest published RMA response: a replacement part on-site within four hours, delivered alongside an engineer who racks, cables, and swaps the failed unit. It’s an add-on, not a stand-alone contract, and it only activates on a FortiGate 1801F-DC already running FortiCare Premium or FortiCare Elite.

What this RMA add-on covers

A base FortiCare Premium or Elite contract already includes next-business-day Advanced Replacement, where Fortinet ships the replacement part before the faulty unit is even returned. This SKU swaps that timeline for the tightest window Fortinet offers: a courier-delivered part on-site within four hours of a confirmed exchange, plus a Fortinet-dispatched engineer to rack and cable the replacement (and remove the defective unit on request). Coverage runs for twelve months from activation and applies specifically to the FortiGate 1801F-DC, the DC-powered variant in the 1800F series built for hybrid mesh firewall deployments handling up to 17 Gbps of NGFW throughput and 22 Gbps of IPS performance.

Who needs the 4-hour onsite tier

This tier fits data center and colocation environments where a firewall outage has a real dollar cost per hour: financial services, healthcare, carrier and service-provider edges, or any HA pair guarding production traffic where “we’ll get to it tomorrow” isn’t acceptable. Because it’s an add-on, it targets teams that have already settled on FortiCare Premium or Elite as their base support tier and want the fastest possible hands-on recovery on top of it, rather than trusting remote-hands staff to rack a replacement correctly under time pressure.

This SKU is the Priority RMA add-on row above, in its four-hour, on-site-engineer form, layered on a Premium or Elite base contract for the FortiGate 1801F-DC, at the shortest available term.

Activation & delivery

This is a subscription license, not a physical part. Nothing ships in a box: DataCenter360.ca delivers the entitlement electronically, typically within one business day of order confirmation, and it registers against the FortiGate 1801F-DC’s serial number in the Fortinet support portal. Because delivery is electronic, the license itself is available worldwide to any FortiGate 1801F-DC already deployed under a qualifying FortiCare contract, wherever the appliance is racked. Country-level courier and engineer-dispatch availability for the physical RMA event still varies by region, so confirm coverage for the deployment’s location with your account team before relying on the four-hour window at a specific site.

One year vs. locking in a longer term

One year is the right call for a shorter budget cycle, a unit that may be refreshed soon, or simply matching this add-on’s term to a FortiCare contract that renews annually. The 3-year term (FC-10-D18F1-212-02-36) and 5-year term (FC-10-D18F1-212-02-60) carry the same four-hour, on-site coverage at a lower blended annual cost if the 1801F-DC is staying in the rack longer. Whatever term you choose, this add-on only functions on top of an active FortiCare Premium or Elite contract for the same 1801F-DC; DataCenter360.ca can quote both together if that base contract also needs renewing.

Buying from DataCenter360.ca

DataCenter360.ca ties this license to your FortiGate 1801F-DC’s serial number and confirms the base FortiCare contract supports the add-on before the order closes, so there’s no gap between your current RMA coverage and the upgraded four-hour, on-site tier. As a Fortinet Select Partner, we flag a missing or mismatched base contract during checkout rather than after activation fails.