Original price was: CAD$2,089.17.CAD$1,684.81Current price is: CAD$1,684.81.
United States (US) Authorized DistributorIn the first year after deploying a FortiGate 200F, hardware faults are statistically uncommon — but the impact of a perimeter firewall failure in that window can be high, especially if the deployment is still being validated or if it’s running a site that can’t tolerate extended downtime. The FC-10-F200F-212-02-12 adds a year of 4-Hour Hardware + Onsite RMA coverage to close that gap, dispatching both a replacement unit and a certified engineer within 4 hours of a confirmed fault.
The FC-10-F200F-212-02-12 is a 1-year Priority RMA add-on for the FortiGate 200F, applied on top of an active FortiCare Premium or Elite contract. When hardware fails and the fault is confirmed, Fortinet dispatches a replacement appliance by courier and sends a certified engineer separately, both targeting arrival within 4 hours. The engineer installs the replacement unit, and the defective device is taken off-site. Weekend and holiday coverage is included.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
A 1-year subscription works for organizations that:
If the deployment is confirmed long-term, the 3-year (FC-10-F200F-212-02-36) or 5-year (FC-10-F200F-212-02-60) terms reduce future renewal activity.
The license is delivered electronically by DataCenter360.ca, typically within one business day. It activates against the FortiGate 200F serial number in the Fortinet Support Portal and the 1-year term begins on activation. No hardware is included in the purchase. An active FortiCare Premium or Elite contract on the same device is required — FortiCare Essential customers are not eligible for Priority RMA add-ons.
FortiCare Premium and Elite include next-business-day advance replacement during business hours. Adding the 4-Hour Hardware + Onsite subscription changes three things: the delivery window drops from next business day to 4 hours, a certified engineer is dispatched alongside the hardware, and coverage extends to weekends and holidays. For environments where physical restoration requires expertise on-site, all three of those changes matter independently.
DataCenter360.ca is a Fortinet Select Partner that processes Priority RMA subscriptions for the FortiGate 200F with worldwide e-delivery. First-year orders are processed quickly and the key is confirmed in the Support Portal before the FortiGate 200F goes into production at your site. Longer terms are available if you’d prefer to lock in coverage now — reach out if you need to confirm service availability for a specific location before ordering.
Contact Fortinet TAC as soon as symptoms indicate a hardware failure. The 4-hour window begins from the point Fortinet confirms the fault is hardware-related. The faster the fault is confirmed, the earlier dispatch begins. Prepare your device serial number, current firmware version, and a description of the failure symptoms before calling to accelerate the diagnostics step.
The Fortinet-certified engineer handles physical installation: rack and cable the replacement unit, confirm it powers on, and take the defective appliance away. Configuration restoration from backup is the customer’s responsibility. Ensure your FortiGate configuration is backed up to FortiCloud or a local file before the visit so the device can be reconfigured quickly after the swap.
No. Technical support SLAs (1-hour or 15-minute critical response) come from the FortiCare Premium or Elite base contract. The Priority RMA add-on specifically covers the hardware replacement logistics and engineer dispatch. Both subscriptions are required to have the complete support experience.
Yes. Priority RMA add-ons are licensed per device and are not affected by the cluster partner’s service level. Each unit in the cluster can carry its own Priority RMA subscription independently, and you can choose different tiers for each device if budget or SLA requirements differ per unit.
On-site engineer availability is country- and city-specific. If your location is not covered for the engineer component, Fortinet may offer the 4-Hour Hardware Delivery RMA (FC-10-F200F-211-02-12) instead. DataCenter360.ca can help verify coverage at your site before purchase so you select the right service tier for your location.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-200F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2026-03-01 |
| Last Service Extension Date (LSED) | 2030-03-01 |
| End of Support Date (EOS) | 2031-03-01 |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-F200F-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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