Original price was: CAD$10,445.85.CAD$8,246.73Current price is: CAD$8,246.73.
United States (US) Authorized DistributorSome FortiGate 200F deployments have staff on-site who can replace hardware quickly. Others don’t — co-location facilities, remote offices, and sites where network engineers are shared across locations often need both the replacement unit and someone to install it. The FC-10-F200F-212-02-60 covers that second scenario: a 5-year subscription that dispatches a replacement appliance and a certified engineer to your location within 4 hours of a confirmed hardware fault.
This 5-year subscription is a Priority RMA add-on for the FortiGate 200F, requiring an active FortiCare Premium or Elite contract on the same device. On a confirmed hardware failure, Fortinet sends a replacement unit by courier and separately dispatches a certified engineer to your site — both arrive within 4 hours. The engineer racks and cables the replacement appliance, then leaves with the defective unit. Coverage extends to weekends and holidays.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
This tier makes the most sense when the physical restoration depends on someone arriving at the location:
If your team can handle the swap internally, the 4-Hour Hardware Delivery RMA (FC-10-F200F-211-02-60) covers the hardware dispatch without the engineer component at a lower subscription cost.
The FC-10-F200F-212-02-60 is a license subscription — nothing ships at purchase. DataCenter360.ca delivers the license key electronically, usually within one business day. Activate it against your FortiGate 200F serial number in the Fortinet Support Portal. The 5-year entitlement begins on the activation date. Requires FortiCare Premium or Elite on the same device.
FortiCare Premium and Elite include next-business-day advance replacement as standard. The 4-Hour Hardware + Onsite add-on shortens that window from the next business day to within 4 calendar hours, and adds the on-site engineer component. Both changes apply on weekends and holidays, which next-business-day replacement does not cover. For the FortiGate 200F protecting a critical perimeter, that gap is often the deciding factor.
DataCenter360.ca carries the full Priority RMA add-on portfolio for the FortiGate 200F and processes orders globally via e-delivery. A 5-year subscription avoids five separate annual renewals and locks in your RMA entitlement through the appliance’s planned lifecycle. If you need the 1-year (FC-10-F200F-212-02-12) or 3-year (FC-10-F200F-212-02-36) term instead, both are available. Our team can confirm on-site engineer coverage for your specific country or city before you order.
The 4-hour clock typically starts from Fortinet’s confirmation that the fault is hardware-related, not from the moment you open the support ticket. Fortinet’s support team diagnoses the issue first; once hardware failure is confirmed, the dispatch is triggered. Contacting support promptly when symptoms appear keeps the overall restoration window as short as possible.
The engineer’s role is physical: rack the unit, connect cables, and power it on. Configuration restoration from backup is your responsibility. Fortinet’s on-site RMA engineers are hardware logistics specialists, not configuration consultants. Have your configuration backup ready (FortiCloud or local backup file) before the engineer arrives to minimize the full restoration time.
Each unit requires its own Priority RMA add-on subscription. If both units in the HA cluster carry the 4-Hour Hardware + Onsite RMA, both qualify for expedited dispatch independently. Licensing is per device, per subscription period.
On-site engineer coverage varies by country and city. Fortinet publishes service availability by location. DataCenter360.ca can confirm availability for your site before you purchase. If on-site coverage is not available, the 4-Hour Hardware Delivery RMA (without engineer) is typically available in more locations.
FortiCare Premium or Elite must be active on the same FortiGate 200F serial number. Customers on FortiCare Essential are not eligible for any Priority RMA add-on. If you are on Essential and want 4-Hour Hardware + Onsite coverage, upgrading to FortiCare Premium is the first step.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-200F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2026-03-01 |
| Last Service Extension Date (LSED) | 2030-03-01 |
| End of Support Date (EOS) | 2031-03-01 |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-F200F-212-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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