Original price was: CAD$6,267.51.CAD$5,000.67Current price is: CAD$5,000.67.
United States (US) Authorized DistributorA FortiGate 200F at the edge of a multi-site organization often serves locations where your own engineers aren’t present. When hardware fails at 2am on a Sunday at a remote site, a next-business-day replacement reaches the location Monday — but the outage runs the full weekend. The FC-10-F200F-212-02-36 cuts that window to 4 hours, dispatching both hardware and a certified engineer to the site, on a 3-year subscription that covers the device through a typical mid-cycle refresh.
The FC-10-F200F-212-02-36 is a 3-year Priority RMA add-on for the FortiGate 200F, layered on top of FortiCare Premium or Elite. When a hardware fault is confirmed, Fortinet dispatches a replacement appliance by courier and sends a certified engineer separately — both arrive within 4 hours. The engineer racks and cables the new unit and leaves with the defective hardware. The 4-hour window applies around the clock, including weekends and holidays.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 4-Hour Hardware + Onsite tier adds value when physical access to the site is limited or controlled. Typical deployments where this matters include co-location cage environments (where only authorized technicians may access hardware), retail or branch locations without local IT staff, manufacturing or OT sites with restricted access during production hours, and organizations that have SLA commitments to customers that translate directly into hardware uptime requirements on the FortiGate 200F.
If your team is typically on-site and capable of handling the swap, the 4-Hour Hardware Delivery RMA (FC-10-F200F-211-02-36, same term without the engineer) is a cost-effective alternative worth comparing.
No hardware ships at purchase. The FC-10-F200F-212-02-36 is a license subscription, delivered electronically by DataCenter360.ca within one business day of order. It attaches to your FortiGate 200F serial number in the Fortinet Support Portal and begins on the activation date. FortiCare Premium or Elite must be active on the same device — Priority RMA add-ons are not available for Essential-tier customers.
FortiCare Premium and Elite include advance replacement: the new unit ships before Fortinet receives the failed one. The default SLA is next-business-day delivery, which leaves weekends and holidays uncovered. Adding the 4-Hour Hardware + Onsite subscription changes both the delivery speed (4 hours vs. next business day) and the coverage window (24×7 vs. business hours), while also adding the on-site engineer component for sites that need it. The 3-year term here means that coverage is locked in for the same period most organizations plan their FortiGate lifecycle around.
DataCenter360.ca processes Priority RMA add-on subscriptions for the FortiGate 200F with worldwide e-delivery. Three-year terms are a practical choice for organizations whose hardware and software cycles align on a 3-year schedule, reducing the number of renewal events across the fleet. The same service is available in 1-year (FC-10-F200F-212-02-12) and 5-year (FC-10-F200F-212-02-60) terms. We can confirm on-site engineer availability at your location before purchase.
Yes. Priority RMA add-ons operate 24×7, including evenings, weekends, and public holidays. This is the primary difference from the standard next-business-day advance replacement included with FortiCare Premium and Elite. The 4-hour window begins from fault confirmation, regardless of when that confirmation occurs.
Term upgrades typically require purchasing a new subscription for the extended period and reconciling overlapping coverage with Fortinet’s renewals team. DataCenter360.ca can assist with this process if your coverage requirements change after initial purchase. If long-term coverage is already the plan, the 5-year term (FC-10-F200F-212-02-60) saves steps upfront.
The engineer brings the replacement unit and the tools to physically install it. Their scope is hardware logistics: rack, cable, power. They will leave with the defective unit. Configuration recovery from backup is separate and falls to your team or a managed services provider — have your backup ready before they arrive to keep restoration time short.
When the subscription expires, the device reverts to the standard RMA handling of the underlying FortiCare Premium or Elite contract (next-business-day advance replacement during business hours). The base FortiCare contract remains active and unchanged. Renewing the Priority RMA add-on before expiry restores the 4-hour on-site entitlement without a gap.
Secure RMA and 4-Hour Hardware + Onsite RMA are separate add-on categories with different purposes. Secure RMA focuses on data security during device disposal; 4-Hour Onsite focuses on speed and physical installation. They are not typically combined on the same device — each addresses a distinct operational requirement. If both are priorities, discuss the options with your Fortinet partner or account manager.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-200F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2026-03-01 |
| Last Service Extension Date (LSED) | 2030-03-01 |
| End of Support Date (EOS) | 2031-03-01 |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-F200F-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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