Fortinet FortiGate 2200E 4-Hour Priority RMA Service, 5-Year (FC-10-F22HE-211-02-60)

A five-year support contract only pays off if the hardware behind it actually gets fixed fast. The FortiGate 2200E 5-Year 4-Hour Hardware Delivery Priority RMA Service (FC-10-F22HE-211-02-60) is that upgrade: a courier delivers a replacement unit to site within four hours of a confirmed failure, instead of waiting on next-business-day shipping. It is an add-on to an existing FortiCare Premium or FortiCare Elite contract on a FortiGate 2200E, not a support plan or hardware purchase on its own, and it is licensed for five years.

What this service covers

Priority RMA (PRMA) replaces the standard next-business-day advanced replacement with a four-hour courier delivery window once Fortinet confirms the exchange. The replacement part is shipped to the customer site by courier; an on-site engineer is not part of this specific SKU (that variant is the -212- On-Site option). Coverage runs for five years from activation and applies per device, matched to the serial number of the FortiGate 2200E it is registered to.

• Four-hour courier replacement: once the RMA is confirmed, Fortinet dispatches the replacement hardware for delivery within four hours, subject to country cutoff times and courier availability.
• Weekend and holiday coverage: Priority RMA options, including this one, are not limited to standard business hours.
• Requires FortiCare Premium or Elite: Priority RMA add-ons are only available on devices already carrying a Premium or Elite FortiCare contract. FortiCare Essential is not eligible for this add-on.

Who needs this level of RMA

This service fits FortiGate 2200E deployments where a hardware outage carries real cost: data center edge firewalls, high-throughput inspection points, or any environment where next-business-day replacement leaves too large a gap even with a redundant pair in place. If the 2200E sits in an HA cluster, a four-hour swap keeps the standby window short instead of running on a single unit for a full business day or more. Sites with less time pressure, or where a spare unit is already on hand, may find the standard Premium/Elite next-business-day RMA sufficient without this add-on.

RMA and support levels for the FortiGate 2200E

Priority RMA add-ons build on top of a device’s base FortiCare contract, so the tier already in place determines eligibility. The table below summarizes how the three FortiCare levels handle hardware RMA and support response for a FortiGate 2200E:

This SKU is the four-hour courier Priority RMA add-on, valid for five years, layered on a Premium or Elite contract already covering the FortiGate 2200E.

Activation and delivery

The license is issued electronically and tied to the FortiGate 2200E’s serial number, alongside its existing FortiCare Premium or Elite registration. Nothing ships at the time of purchase. Once active, any confirmed hardware failure on that device qualifies for the four-hour courier replacement for the full five-year term, in accordance with the applicable country cutoff schedule.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide, and we can confirm Priority RMA availability for your specific location before you order. Genuine Fortinet licensing, electronic delivery, and a fully secured checkout apply to every subscription we sell.