Original price was: CAD$11,748.59.CAD$9,373.88Current price is: CAD$9,373.88.
When a core FortiGate 2201E goes down, the clock that matters isn’t the SLA on paper, it’s how fast a technician has replacement hardware in hand. FC-10-F22E1-212-02-12 is the 1-year term of Fortinet’s 4-Hour Hardware and Onsite Engineer Priority RMA add-on for the 2201E, stacked on top of an active FortiCare Premium or FortiCare Elite contract. Instead of the standard next-business-day part swap, this SKU commits Fortinet to shipping pre-configured replacement hardware and dispatching a field engineer within 4 hours of a confirmed failure.
Once Fortinet confirms a fault against the 2201E’s serial number, replacement hardware ships and a certified engineer heads to the site to perform the physical install, targeted at 4 hours in eligible metro areas. FortiCare Premium or Elite continues to handle firmware, TAC case management, and general support underneath it; this add-on only changes how fast the physical box gets swapped once it fails. The 1-year term is the right fit for a first purchase or an annual renewal cycle where budgets get reviewed yearly rather than locked in for three or five years.
Priority RMA speed is gated by the FortiCare tier running underneath it. The table below shows how 4-hour onsite dispatch compares to Essential and standard Premium coverage.
| Coverage | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
This 4-Hour Hardware and Onsite Engineer Priority RMA is an add-on, not a standalone plan, so the 2201E needs an active Premium or Elite contract before it can attach.
This level of coverage fits teams running the 2201E as core data center or campus edge infrastructure, where waiting on a next-business-day box and doing the swap yourself isn’t realistic: financial services, healthcare networks, colocation operators, and anyone bound by strict uptime commitments. A 2201E in a lab environment, a low-traffic site, or a well-redundant HA pair with generous failover time can often run on base Premium RMA without paying for this add-on.
Delivery is electronic. After checkout, DataCenter360.ca emails the license certificate and activation instructions, and the RMA add-on is applied against the FortiGate 2201E’s serial number in FortiCare within one business day. Because activation is electronic, this service is available worldwide, not just Canada; Canada-only shipping applies to physical Fortinet hardware, not to this license.
This SKU stays in stock with us instead of running through a distributor quote cycle, so checkout shows a live price rather than a request form. As a Fortinet Select Partner, we can confirm your 2201E’s existing Premium or Elite prerequisite before you buy, so the add-on attaches to your unit’s serial number without a support ticket back and forth after the sale.
It covers Fortinet dispatching pre-configured replacement hardware and a field engineer to physically install it within 4 hours of a confirmed critical failure, in eligible metro areas, for the full 1-year term of this SKU.
Yes. Licensing and activation are electronic and available worldwide. Only physical FortiGate hardware is restricted to Canada shipments from DataCenter360.ca.
Yes, this SKU is a Priority RMA add-on and requires an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 2201E to attach and function.
The coverage and 4-hour response commitment are identical across terms. The 1-year term keeps the add-on on an annual renewal cycle, which suits budgets reviewed yearly; the 3-year and 5-year terms lock in the same coverage for longer without an annual repurchase.
Once Fortinet confirms the failure against the unit’s serial number, the target is a 4-hour dispatch of hardware plus an onsite engineer for the swap, faster than the next-business-day RMA under standard FortiCare.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2201E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F22E1-212-02-12 |
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