Fortinet FortiGate 2201E 4-Hour Onsite Engineer Priority RMA, 5-Year (FC-10-F22E1-212-02-60)

When a FortiGate 2201E goes down at 2am in a colo facility, the clock that matters is the one on the replacement hardware, not the support ticket. The FC-10-F22E1-212-02-60 SKU is the 5-year term of Fortinet’s 4-Hour Hardware and Onsite Engineer Priority RMA service for the FortiGate 2201E, layered on top of an active FortiCare Premium or FortiCare Elite contract. It swaps the standard next-business-day RMA for a 4-hour hardware dispatch plus a field engineer to do the physical swap.

What This RMA Service Covers

Once activated, Fortinet confirms the fault against the 2201E’s serial number, ships pre-configured replacement hardware, and sends a certified engineer to your site to install it, all within 4 hours of the confirmed failure in eligible metro areas. The service is stacked on top of FortiCare, not a replacement for it: FortiCare handles firmware, TAC access, and the support case itself, while this SKU governs how fast the physical box gets swapped. Because it runs on a 5-year term, the RMA coverage tracks the full depreciation life of the appliance without a mid-cycle renewal gap.

4-Hour Onsite RMA vs. Other FortiCare Support Tiers

Fortinet ties RMA speed to the FortiCare tier underneath it. The table below summarizes where a 4-hour onsite dispatch sits relative to Essential and standard Premium coverage.

The 4-Hour Hardware and Onsite Engineer Priority RMA on this SKU is the add-on that rides on top of Premium or Elite, it is not a separate support plan; you still need one of those two active on the 2201E for it to attach.

Who Needs This

This tier fits organizations running the 2201E as a core data center or campus edge firewall, where a multi-day hardware replacement window is not acceptable: financial services, healthcare networks, colocation tenants, and any environment bound by uptime SLAs. If the 2201E sits in a lab, a lightly-loaded branch, or a redundant HA pair with generous failover, the base Premium RMA is often enough and this add-on is worth skipping.

Activation & Delivery

Delivery is fully electronic. After checkout, DataCenter360.ca emails the license certificate and activation instructions, and the RMA add-on is applied against the FortiGate 2201E’s serial number in FortiCare within one business day. Because activation is electronic, this service is available to organizations anywhere in the world, not just Canada; only physical Fortinet hardware ships Canada-only from us.

Buying from DataCenter360.ca

We keep RMA and FortiCare renewals in stock rather than back-ordering them through distribution, which is why this SKU shows in-stock pricing instead of a quote request. As a Fortinet Select Partner our team can also confirm your 2201E already carries the Premium or Elite prerequisite before you check out, so the add-on activates cleanly on the first pass.