Fortinet FortiGate 2201E Next Calendar Day Priority RMA, 5-Year (FC-10-F22E1-210-02-60)

A 2201E running in a data center core rarely gets scheduled downtime. When a chassis fails, the difference between a next-business-day wait and a courier showing up the next calendar day can be the whole SLA. That is what FC-10-F22E1-210-02-60 covers: a 5-year Next Calendar Day Delivery Priority RMA add-on for the FortiGate 2201E, layered on top of an existing FortiCare Premium or FortiCare Elite contract.

What it covers

Standard FortiCare Premium and Elite contracts already include next-business-day advanced replacement: Fortinet ships the replacement unit before the faulty one is returned. Next Calendar Day Priority RMA tightens that window further, delivering the replacement chassis by courier the following calendar day, including weekends and most holidays, subject to the local country cutoff time. For a 158 Gbps firewall carrying data center segmentation or service-provider edge traffic, that gap between business-day and calendar-day delivery is often the entire difference in exposure during a hardware failure.

Who needs it

This is an add-on, not a standalone support plan, so it only applies where FortiCare Premium or FortiCare Elite is already active on the FG-2201E. It suits environments where the 2201E is not sitting behind a fully redundant HA pair, or where the operations team wants the fastest non-onsite replacement path available short of a 4-hour courier SLA. Teams running true always-on HA architectures sometimes skip Priority RMA altogether since the failover already absorbs the outage; teams running a single 2201E at a colocation site or branch data center are the more common buyer.

Activation & delivery

Delivery is electronic: DataCenter360.ca issues the license key/certificate against the FG-2201E’s serial number after purchase, and the entitlement activates in the FortiCare portal alongside the existing Premium or Elite contract. There is no physical shipment tied to this SKU itself, only the future RMA courier dispatch if a hardware fault is ever logged. Because activation is electronic, this SKU is sold and supported worldwide, not restricted to Canada the way the FG-2201E hardware itself is.

RMA service levels for the FortiGate 2201E

Priority RMA options build on top of the base FortiCare tier’s replacement terms. The table below summarizes how the three Fortinet support tiers handle RMA and response time, and where Next Calendar Day Priority RMA (this SKU) sits relative to the faster 4-hour options.

One service vs. the bundle

This SKU only adds the Priority RMA courier terms; it does not include or replace FortiCare Premium/Elite technical support, nor any FortiGuard security service (IPS, antivirus, application control, DNS/URL filtering). Those still need to be sourced separately, either as standalone FortiCare/FortiGuard subscriptions for the FG-2201E or via a UTP/Enterprise bundle SKU if the hardware hasn’t been licensed yet. If a faster physical response is the priority, the 4-hour courier (FC-10-F22E1-211) and 4-hour courier-with-onsite-engineer (FC-10-F22E1-212) options sit above this one on response time, at a higher price point.

Buying from DataCenter360.ca

DataCenter360.ca issues this license the same way it handles every FortiCare add-on: order confirmation, then electronic delivery tied to the 2201E’s serial number, backed by Official Fortinet Partner support if the activation needs a hand. Since this is a licensing SKU rather than physical hardware, it ships to any country, unlike the FG-2201E appliance itself which is Canada-only.