Fortinet FortiGate 2600F 4-Hour On-Site Priority RMA, 1-Year (FC-10-F26HF-212-02-12)

When a FortiGate 2600F drops out of a data center edge, the question that matters is how fast a working unit gets racked and cabled, not just how fast a box ships. FC-10-F26HF-212-02-12 is the 1-year Priority RMA add-on that answers that: a four-hour courier delivery paired with an on-site engineer who racks, cables, and can leave with the failed unit. It layers on top of an existing FortiCare Premium or Elite contract; it does not replace one.

What this Priority RMA adds

Standard FortiCare Premium and Elite contracts already include advanced (ship-first) replacement on the next business day. This add-on tightens that window to four hours and adds a courier-dispatched engineer to physically install the replacement, covering weekends and holidays as well as normal business hours. For a 2600F sitting at the core of a network, that difference is the gap between a brief blip and a multi-day scramble to find hands on-site.

Support and RMA levels for the FortiGate 2600F

Priority RMA is an add-on, not a standalone tier: it rides on FortiCare Premium or Elite, both of which already include advanced replacement. The table below places it in context.

Who needs four-hour on-site RMA

This fits a 2600F carrying production load where no one on the local team can rack a replacement chassis unassisted, or where the device sits inside an HA pair that needs redundancy restored quickly rather than left running on a single node. Colocation sites, remote data centers without a resident network engineer, and any deployment where “next business day” isn’t fast enough are the typical buyers. Essential-tier devices aren’t eligible for this add-on at all; only Premium and Elite unlock it.

Activation and delivery

This is an electronic order: nothing ships until an actual hardware failure ticket is opened and confirmed against the FortiGate 2600F’s serial number in the FortiCare portal. From that point, Fortinet dispatches both the replacement part and the on-site engineer to arrive within the four-hour window, subject to country-level Priority RMA availability (check with your account manager for remote or restricted regions). The underlying FortiCare Premium or Elite contract must already be active on the same serial before this add-on can be applied.

This add-on vs. buying FortiCare alone

FC-10-F26HF-212-02-12 only accelerates the RMA path; it adds nothing to response-time SLAs for non-hardware issues or to FortiGuard security services. If the 2600F still needs its base FortiCare contract, Premium (FC-10-F26HF-247-02-12) or Elite (FC-10-F26HF-284-02-12) covers that separately. Longer terms of this same Priority RMA add-on are available at 3-year (FC-10-F26HF-212-02-36) and 5-year (FC-10-F26HF-212-02-60), which avoids re-ordering the add-on every renewal cycle.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and processes Priority RMA add-ons electronically for customers worldwide, typically the same business day. Include the FortiGate 2600F’s serial number and confirm the active FortiCare Premium or Elite contract on that unit when you order, so the add-on attaches correctly before you ever need to use it.