Fortinet FortiGate 2600F 4-Hour On-Site Priority RMA, 5-Year (FC-10-F26HF-212-02-60)

A FortiGate 2600F protecting a data-center edge is not a device you want sitting broken for two business days. The FortiGate 2600F 5-Year 4-Hour Hardware and On-Site Engineer Priority RMA Service (FC-10-F26HF-212-02-60) replaces the standard next-business-day RMA that ships with a FortiCare Premium or Elite contract with a 4-hour courier delivery plus a Fortinet-dispatched engineer who racks, cables, and hands off the replacement chassis on site. Subscription add-on only, no hardware included, delivered electronically worldwide for a full five-year term.

What this Priority RMA add-on covers

This service sits on top of an existing FortiCare Premium or FortiCare Elite contract for the FortiGate 2600F. It replaces the included next-business-day advanced replacement with:

• 4-hour courier delivery: a replacement unit is dispatched by courier and delivered to site within four hours of a confirmed exchange, subject to country cutoff times and service availability.
• On-site engineer: a Fortinet-authorized engineer travels with the replacement, racks and cables the new chassis, and removes the defective unit if requested, so the team on site isn’t the one pulling the appliance out of a live rack under pressure.
• Weekend and holiday coverage: Priority RMA options, including this one, extend beyond standard business hours, closing the gap a next-business-day contract leaves over a long weekend.

The add-on runs for the full five-year term selected here and renews alongside the underlying FortiCare contract it depends on.

Who needs it

This tier fits FortiGate 2600F deployments where the appliance sits at a choke point: a data-center core, an internet edge with no redundant path, or a site without local staff qualified to reseat a 2600F chassis correctly. If the environment runs an active-active or active-passive HA pair with a healthy failover path, standard next-business-day RMA under Premium or Elite may already cover the risk adequately, and the added cost of the on-site engineer buys convenience rather than uptime. Single points of failure, and remote or unstaffed sites, are where the 4-hour on-site option earns its price.

Support levels and RMA options for the FortiGate 2600F

FortiCare Essential, Premium, and Elite set the baseline response and RMA eligibility for the device; Priority RMA add-ons like this one only apply on top of Premium or Elite. The table below summarizes what each FortiCare tier includes before any Priority RMA add-on is applied:

Because this SKU is a Priority RMA add-on, not a support tier itself, it needs an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 2600F to attach to; it cannot be purchased against a FortiCare Essential device.

Activation & delivery

This is a license key, delivered electronically to the email on file, typically within one business day of order confirmation. DataCenter360.ca applies it against the FortiGate 2600F’s serial number in the FortiCare portal alongside the existing support contract; no hardware ships and there’s nothing to install on the appliance itself. Coverage begins once the entitlement is confirmed active in the Fortinet support portal.

Buying this add-on from DataCenter360.ca

We keep the FortiGate 2600F’s full license and RMA lineup, terms, and Secure RMA option in stock and resolvable at checkout, so a five-year commitment here doesn’t lock a customer out of stepping down to a shorter term or a lighter RMA tier later if the deployment changes. As an authorized Fortinet Select Partner, orders route straight through electronic entitlement, no manual quote cycle required, and the team is available to confirm the underlying FortiCare tier before checkout if there’s any doubt about eligibility.