Fortinet FortiGate 2600F Secure RMA Service, 5-Year (FC-10-F26HF-301-02-60)

An appliance failure is inconvenient enough without also having to hand a piece of storage hardware, and whatever configuration data lives on it, back to a vendor for return processing. The FortiGate 2600F 5-Year Secure RMA Service (FC-10-F26HF-301-02-60) removes that step: the customer keeps the failed unit on-site instead of returning it, while Fortinet still ships the replacement. It runs alongside the FortiGate 2600F’s existing FortiCare support contract for a full five years and is sold as a standalone subscription license, no hardware included.

What this service covers

Secure RMA changes how the return leg of a hardware replacement works, not the support level itself. Under a standard RMA, a defective FortiGate 2600F gets shipped back to Fortinet once the replacement arrives. Fortinet products store configuration on solid-state media that isn’t field-replaceable, so removing it voids the warranty. Secure RMA authorizes the customer to retain the defective device permanently instead: the replacement ships per the underlying FortiCare support tier’s RMA terms, and the faulty unit, along with anything stored on it, never leaves the premises.

This is available on a per-device, per-term basis and does not change the response-time SLA already attached to the device’s FortiCare Premium or Elite contract; it only changes what happens to the returned hardware.

Who needs Secure RMA

This fits organizations with regulatory or contractual obligations around data-bearing hardware: financial services, healthcare, defense-adjacent, or any environment where an auditor would ask hard questions about a firewall appliance leaving the building with residual configuration on its flash storage. If that constraint doesn’t apply, the standard advanced-replacement RMA that ships with FortiCare Premium or Elite already covers a failed FortiGate 2600F without the added cost of this service.

RMA and support levels on the FortiGate 2600F

Secure RMA availability, and how fast a replacement moves, both depend on the FortiCare support tier already active on this FortiGate 2600F:

Essential-level support is return-and-replace only, and isn’t eligible for Priority RMA add-ons. A Premium or Elite contract is what makes advanced replacement, and therefore this Secure RMA option, meaningful for the 2600F.

Activation & delivery

Delivery is electronic: after checkout, DataCenter360.ca provisions the license against the FortiGate 2600F’s serial number in the Fortinet support portal, typically within one business day. No hardware ships with this SKU, and there’s nothing to install on the appliance itself. Coverage runs for five years from activation.

Buying from DataCenter360.ca

We activate FortiCare and RMA subscriptions against the exact serial number on file, so the coverage is correct from day one, not chased down after a support ticket is already open. As a Fortinet Select Partner we can also confirm whether Secure RMA availability applies to your country before you order, since Fortinet restricts it by region in some cases.