Fortinet FortiGate 2600F Secure RMA Service, 1-Year (FC-10-F26HF-301-02-12)

A failed FortiGate 2600F usually means an RMA claim, and a standard RMA means the defective unit goes back to Fortinet before anything ships. For organizations with strict data-handling requirements, that return trip is the problem, not the wait. The FortiGate 2600F 1-Year Secure RMA Service (FC-10-F26HF-301-02-12) removes that requirement: the customer keeps the failed chassis on-site instead of returning it, while the replacement process runs as normal. Subscription only, no hardware, delivered electronically worldwide, valid for twelve months.

What this service covers

Fortinet appliances store configuration data on solid-state media that is not field-replaceable, so a standard RMA typically requires shipping the whole failed unit back. Secure RMA changes that: it authorizes non-return of the defective FortiGate 2600F for the full term, so the chassis and whatever it retained in storage never leave the customer’s premises. The replacement hardware still ships through the normal RMA process; only the return-shipment step for the old unit is waived. This is a data-protection control, not a faster shipping option: it does not by itself change how quickly a replacement arrives.

Who needs the standalone service

Secure RMA fits environments where the FortiGate 2600F handles regulated or sensitive traffic, government, defense, healthcare, and financial deployments are common examples, and where a compliance or security policy prohibits decommissioned hardware from leaving the facility. It is added on top of an existing FortiCare support contract on the device; it does not replace FortiCare or a Priority RMA add-on, and it is ordered per device, matched to the FortiGate 2600F by serial number.

Support & RMA levels for the FortiGate 2600F

Fortinet’s per-device support tiers determine the RMA method a FortiGate 2600F is eligible for. The table below summarizes what each FortiCare tier includes before any Secure RMA or Priority RMA add-on is layered on top:

Secure RMA is an add-on service layered on top of the FortiCare support already active on the FortiGate 2600F; it does not change the response-time tier itself, it changes what happens to the failed hardware once a replacement ships.

Activation and delivery

The license is issued electronically and tied to the specific FortiGate 2600F by serial number. Once active, any RMA claim opened against that device for the twelve-month term is processed under the Secure RMA terms: the replacement ships through the normal RMA workflow, and the defective unit is retained by the customer rather than returned. Nothing physical ships with this purchase; a FortiGate 2600F already under an active FortiCare contract is required before activation.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide, and we can confirm how Secure RMA lines up with the FortiCare tier already on your FortiGate 2600F before you order. Licenses are genuine, issued electronically, and checkout is fully secured.