Fortinet FortiGate-2600F-DC 4-Hour Hardware + Onsite RMA, 5-Year (FC-10-FD26F-212-02-60)

When a FortiGate-2600F-DC powers mission-critical data center edge or core firewall traffic, every minute of unplanned downtime carries real cost. The FC-10-FD26F-212-02-60 adds five years of 4-Hour Hardware and Onsite Engineer Priority RMA to that appliance, pairing guaranteed advanced hardware replacement with a certified engineer physically at the location if the unit fails. It requires an active FortiCare Premium or Elite contract to activate.

What the 4-Hour Onsite RMA Covers

This service combines two commitments into one line item. First, Fortinet commits to advanced hardware replacement within four hours of a confirmed failure: a spare unit ships or is staged before the faulty appliance is returned. Second, a certified field engineer arrives on-site to perform the swap, configure the replacement, and confirm the device is production-ready before leaving. That eliminates the risk of a hands-off courier delivery when the swap requires physical racking, cabling, or licensing transfer under strict data center procedures.

Activation requires FortiCare Premium or FortiCare Elite on the same FortiGate-2600F-DC unit. The service does not run standalone. The five-year term (60 months) runs concurrently with the underlying FortiCare contract and covers hardware failures from day one of activation.

FortiCare Support Level Comparison

This Priority Onsite RMA service is only available as an add-on to FortiCare Premium or Elite. The table below shows where each FortiCare tier stands on hardware support, response times, and RMA eligibility, so you can confirm the base contract before purchasing this add-on.

Who Should Add This Service

The FortiGate-2600F-DC is a DC-power, high-throughput appliance typically deployed in colocation facilities, enterprise data center cores, or carrier-grade edge environments where physical access is restricted and replacing hardware without vendor assistance is impractical. This service suits three situations:

• Colocation tenants who cannot station technical staff on-site around the clock.
• Enterprises with strict uptime SLAs requiring sub-four-hour hardware restoration.
• Regulated environments where hardware changes must be performed by a certified technician and logged accordingly.

If your team has the technical depth to handle the physical swap in-house and on-site assistance is not required, the 4-Hour Hardware RMA (FC-10-FD26F-211-02-60) covers the advanced replacement without the engineer component at a lower cost.

Activation and Delivery

FC-10-FD26F-212-02-60 is an electronic license. After purchase, DataCenter360.ca delivers the activation code by email, typically within the same business day. You register it in the Fortinet Support Portal and attach it to the FortiGate-2600F-DC serial number. The FortiCare Premium or Elite contract must already be active on that unit before the RMA add-on can be applied. The five-year coverage begins on the activation date.

This service is available worldwide. There are no geographic restrictions on the purchase or the electronic activation. On-site engineer dispatch relies on Fortinet’s global field service network, which covers most major data center regions. For facilities in remote locations, confirm engineer dispatch availability with Fortinet or DataCenter360.ca before placing the order.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with a focus on high-performance firewall hardware and the complete Fortinet support and services catalog. All license activations are sourced directly from Fortinet, and purchases include confirmation that coverage is registered correctly against your device serial number. Volume orders or co-term adjustments across multiple FortiGate units are handled through the quote form, with volume pricing and consolidated delivery available. Orders for electronic licenses typically complete the same business day.