Fortinet FortiGate-2600F-DC 4-Hour Hardware + On-Site RMA, 1-Year (FC-10-FD26F-212-02-12)

The FortiGate-2600F-DC is one of Fortinet’s highest-throughput data center firewalls, built for the environments where downtime carries a real cost. The FC-10-FD26F-212-02-12 is the 1-year 4-Hour Hardware Replacement + On-Site Engineer Priority RMA service for that appliance: when hardware fails, Fortinet dispatches both a replacement unit and a qualified engineer to the site within four hours of the RMA case being opened. This service is an add-on to FortiCare Premium or FortiCare Elite and cannot be purchased as a standalone base contract.

What This RMA Service Covers

The 4-Hour Hardware + On-Site (-212-) tier sits at the top of Fortinet’s Priority RMA options. It combines two commitments:

• Advanced hardware replacement shipped and on-site within four hours of case approval (not return-and-replace; you get the unit before sending the failed one back).
• On-site engineer dispatch to physically install and verify the replacement, so the team at the data center doesn’t have to manage a complex swap under pressure.

Because the FortiGate-2600F-DC is a data center unit with DC power input, the on-site engineer element is especially relevant: physical installation in a rack, proper power cabling, and configuration verification all benefit from a Fortinet-authorized technician rather than remote guidance alone.

Who Purchases This Service

This service is most relevant to network operations teams running the 2600F-DC in edge, co-location, or core data center positions where four hours of firewall downtime has measurable consequences. It fits organizations that:

• Have formal RTO (recovery time objective) commitments under four hours for perimeter and core security infrastructure.
• Operate in co-location facilities where on-site vendor presence simplifies hardware changes and reduces the burden on facility staff.
• Already hold FortiCare Premium or Elite and want to upgrade the physical replacement SLA from standard to expedited.

Activation and Delivery

This is a software license delivered electronically. After purchase from DataCenter360.ca, Fortinet sends the license registration code to the email on record within 0-1 business days. The contract is registered against the specific FortiGate-2600F-DC serial number in the Fortinet Support Portal. Delivery happens worldwide with no physical shipment required for the license itself. Hardware replacement dispatch, once active, operates on Fortinet’s global depot network.

FortiCare Support Levels for the FortiGate-2600F-DC

The -212- Priority RMA add-on is available on FortiCare Premium and FortiCare Elite base contracts. The table below summarizes the RMA and support differences by FortiCare tier for this device.

This Service vs. the Base FortiCare Contract

The -212- add-on handles the physical hardware dispatch and the engineer. The underlying response SLA (critical-issue phone support, 1-hour or 15-minute response) comes from the base FortiCare Premium or Elite contract. If your environment needs the full picture, the FortiCare Premium 1-year for the FortiGate-2600F-DC (FC-10-FD26F-247-02-12) is the recommended base before adding this Priority RMA tier. Alternatively, the 3-year and 5-year terms of this RMA service are listed in the upsell section above for environments that want coverage locked in over a longer cycle.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The FC-10-FD26F-212-02-12 is stocked as a virtual SKU and available for immediate purchase online. Orders are processed within one business day and Fortinet delivers the license key directly. For data center operators managing FortiGate-2600F-DC units under a strict SLA, this is the fastest path to 4-hour on-site coverage. Contact us if you need a formal quote for procurement or multi-year planning.