Original price was: CAD$40.03.CAD$37.53Current price is: CAD$37.53.
United States (US) Authorized DistributorAlready running FortiCare Premium on your FortiGate 30E and want tighter support coverage without starting a new contract? The FC-10-0030E-204-02-12 adds the gap between Premium and Elite for one year: the 1-hour critical-issue SLA, Priority RMA eligibility, and access to the Elite Monitoring Portal. If your 30E supports a location that cannot absorb a multi-hour response window during a firewall failure, this upgrade closes that gap without replacing the existing Premium plan.
This SKU is not a full FortiCare plan. It is an upgrade overlay that requires an active FortiCare Premium subscription on the same FortiGate 30E. The key changes it applies are specific: the response window for P1 critical issues drops from 4 hours to 1 hour (Premium to Elite), 24/7; Priority RMA activates so Fortinet ships a replacement before receiving the defective unit back; and the Elite Monitoring Portal opens for proactive device health visibility.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 4 hours (24×7) | 1 hour (24×7) |
| Telephone support | — | ✓ | ✓ |
| Hardware replacement RMA | — | ✓ | ✓ |
| Priority/Next-Day RMA | — | — | ✓ |
| Firmware, security advisories & portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
IT administrators managing the 30E at a location where they renew FortiCare Premium each cycle, and want to step up support coverage — often after experiencing a slow response during a critical incident. It is also common at managed service providers that standardize on Elite SLAs across their FortiGate fleet, using the upgrade path to elevate older Premium contracts on hardware still in active rotation.
DataCenter360.ca delivers the license key electronically to your order email, typically within 0 to 1 business days. Activate through support.fortinet.com against the same FortiGate serial number that holds your FortiCare Premium contract. The upgrade takes effect immediately and runs for one year from activation.
If you are at the start of a new support period and do not have Premium in place, purchasing FC-10-0030E-284-02-12 (FortiCare Elite standalone) is cleaner than buying Premium and then this upgrade separately. The upgrade path exists for mid-cycle adjustments or situations where the Premium contract was recently renewed and you want to add Elite without waiting for renewal timing. Check your contract dates before choosing between the two options.
DataCenter360.ca is a Fortinet Select Partner based in Canada. The FC-10-0030E-204-02-12 is available for immediate worldwide electronic delivery. License keys arrive by email after your order is processed. If you are managing multiple FortiGate 30E units or need to align upgrade terms across a fleet, contact us — we can coordinate timing and provide quotes for volume orders.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-30E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2022-03-31 |
| Last Service Extension Date (LSED) | 2026-03-31 |
| End of Support Date (EOS) | 2027-03-31 |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-0030E-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
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| 1 star | 0% |
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