Fortinet FortiGate 400E-BYPASS FortiCare Premium, 1-Year (FC-10-F4HBE-247-02-12)

An annual FortiCare Premium contract makes sense when you need current 24×7 support but want the flexibility to reassess coverage at the end of each year — whether that means stepping up to a longer term, upgrading the tier, or bundling FortiGuard services into the next renewal. FC-10-F4HBE-247-02-12 gives the FortiGate 400E-BYPASS one full year of FortiCare Premium with no long-term commitment.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s per-device support plan between Essential (web-only, next-business-day) and Elite (15-minute critical response, monitoring portal). For the FG-400E-BYPASS it provides:

• 24x7x365 telephone and web support with a one-hour SLA for critical (P1) issues.
• Advanced hardware replacement — Fortinet ships a replacement unit before receiving the defective one.
• Firmware and feature updates for the one-year subscription window.
• Support portal access for case management, knowledge base, and entitlement tracking.
• Priority RMA eligibility — add FC-10-F4HBE-210-02-12 separately to get next-business-day or 4-hour expedited hardware dispatch.

Who this is for

Organizations running the FortiGate 400E-BYPASS in ISP edge, financial transaction, or data-center perimeter positions need faster-than-best-effort support for a device that handles inline traffic — the hardware bypass ports keep the path live even during reboots, but a firmware or configuration issue still needs a fast resolution path. A 1-year FortiCare Premium contract is also a common choice after a fresh hardware purchase while the team evaluates whether a multi-year bundle makes more sense at the first renewal.

Activation and delivery

FC-10-F4HBE-247-02-12 is a Fortinet subscription license. DataCenter360.ca delivers the key electronically within one business day of purchase. Register it at support.fortinet.com against the FG-400E-BYPASS serial number, and coverage starts immediately for 12 months from that activation date. No physical shipment is involved, and the license applies worldwide.

FortiCare tier comparison

FC-10-F4HBE-247-02-12 is the FortiCare Premium tier. The table compares all three options.

Support only vs a FortiGuard bundle

This SKU covers device support and firmware access only. It does not activate FortiGuard threat services such as IPS signatures, antivirus definitions, web filtering, or application control. If the FG-400E-BYPASS also needs active threat intelligence, a UTP (FC-10-F4HBE-950-02-12) or Enterprise bundle (FC-10-F4HBE-809-02-12) covers both FortiCare Premium and the full FortiGuard subscription stack under a single annual SKU, typically at a better combined price than purchasing each separately.

Buying from DataCenter360.ca

DataCenter360.ca sources Fortinet licensing directly through the authorized partner channel as a Fortinet Select Partner and MSSP. That means clean registration, no gray-market concerns, and intact device warranty. The FC-10-F4HBE-247-02-12 is listed at the current partner rate; contact us if you need a formal quote or are purchasing FortiCare for a group of devices at the same time.