Fortinet FortiGate 400E-BYPASS FortiCare Premium, 5-Year (FC-10-F4HBE-247-02-60)

If your FortiGate 400E-BYPASS sits on a critical inline path, a lapsed support contract is a real operational risk. The FC-10-F4HBE-247-02-60 covers five years of FortiCare Premium on a single purchase, locking in 24×7 telephone support and advanced hardware replacement for the full deployment cycle without annual renewal admin.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support contract. For the FG-400E-BYPASS, it includes:

• 24x7x365 telephone and web support with a one-hour SLA for P1 (critical) issues.
• Advanced hardware replacement — Fortinet ships a unit before you return the failed device, minimizing downtime.
• Firmware and feature updates for the entire five-year term.
• Support portal access for case tracking, knowledge base, and asset management.
• Priority RMA eligibility — optionally layer FC-10-F4HBE-210-02-xx for 4-hour or next-business-day expedited replacement.

Who this is for

The FG-400E-BYPASS adds hardware bypass ports to the standard FortiGate 400E chassis. Those ports keep traffic forwarding on a designated segment even if the appliance loses power or crashes, which is why this model appears frequently in ISP infrastructure, financial transaction environments, and data-center edge positions where a full traffic stoppage is a worse outcome than a brief unprotected pass-through. Teams running the 400E-BYPASS in those roles typically need faster than next-business-day critical response — FortiCare Premium delivers that at a cost substantially below the Elite tier.

Activation and delivery

FC-10-F4HBE-247-02-60 is a Fortinet subscription license with no physical component. After DataCenter360.ca processes the order, the license key arrives by email within one business day. Register it at support.fortinet.com, link it to the device serial number, and coverage starts from that registration date. The subscription applies to any region worldwide.

FortiCare tier comparison

FC-10-F4HBE-247-02-60 is FortiCare Premium. The table below covers all three tiers for quick reference.

FortiCare Premium vs a FortiGuard bundle

This SKU covers device support only. FortiGuard threat intelligence (IPS signatures, antivirus, web filtering, application control) requires a separate subscription. If the FG-400E-BYPASS needs both support and FortiGuard coverage, a UTP or Enterprise bundle — FC-10-F4HBE-950-02-60 or FC-10-F4HBE-809-02-60 — combines both in one SKU and typically works out cheaper than purchasing FortiCare separately alongside individual FortiGuard services.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP. Licenses sold here are procured through Fortinet’s official channel, so registration is clean, Fortinet’s support portal recognizes the entitlement immediately, and the device warranty terms remain intact. Contact us for a formal quote or volume pricing on multi-device deployments.