Original price was: CAD$27,400.75.CAD$21,632.17Current price is: CAD$21,632.17.
When a FortiGate 401F fails in a facility with no spare hands on the rack, this service sends both the part and the person. The 4-Hour On-Site Priority RMA (FC-10-0401F-212-02-60) covers the 401F for five years: a courier delivers a replacement appliance within four hours, and a Fortinet engineer arrives to rack it, cable it, and take the failed unit away if you want.
Priority RMA add-on services upgrade the standard replacement that comes with a FortiCare Premium or Elite contract, and this is the top option. Once Fortinet confirms the exchange, a courier delivers a replacement 401F on site within four hours, and a Fortinet engineer arrives separately to rack and cable the appliance. The engineer will also leave with the defective unit when you ask. Coverage runs five years and includes weekends and holidays.
This service fits sites with no on-site technical staff, remote branches, and facilities where racking a firewall would otherwise mean dispatching your own engineer. If nobody at the location can install a replacement, the on-site engineer option keeps recovery hands-off.
Priority RMA is an add-on, not a standalone contract. It requires an active FortiCare Premium or Elite support contract on the 401F, since FortiCare Essential is not eligible for add-on RMA. Your FortiCare tier sets the support response times and the base replacement type, and this add-on accelerates how fast the replacement reaches you.
| RMA & support element | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
See the FortiGate 401F hardware and licensing options page for FortiCare Premium and Elite contracts priced for the 401F.
Priority RMA is registered electronically. After purchase you receive a FortiCare registration to apply against the 401F serial in the FortiCloud and FortiCare portal, alongside the device support contract. Nothing physical ships to start the service, so DataCenter360.ca provides it worldwide. Country-level RMA logistics vary, so confirm delivery availability for your location on the Fortinet service-availability page.
DataCenter360.ca is a Fortinet Select Partner and registers this five-year on-site RMA against your 401F serial as a genuine Fortinet contract. We email the activation details the same or next business day. If five years is longer than you need, we also stock the one-year and three-year on-site options.
A courier delivers the replacement 401F within four hours, then a separate Fortinet engineer racks and cables it. If you ask, the engineer also takes the failed unit away.
Yes. Priority RMA is an add-on to an active FortiCare Premium or Elite contract on the 401F. Essential contracts are not eligible for add-on RMA.
Yes. Priority RMA options, including four-hour on-site delivery, cover weekends and holidays, unlike standard next-business-day replacement.
Only the FortiGate 401F. The contract is bound to the 401F serial number in FortiCare.
The service is registered electronically and sold worldwide, but four-hour on-site logistics depend on your location. Check the Fortinet service-availability page before you rely on it.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0401F-212-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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