Original price was: CAD$6,285.65.CAD$5,015.14Current price is: CAD$5,015.14.
United States (US) Authorized DistributorA FortiGate 401F already running on FortiCare Premium has solid support coverage, but some deployments find the 1-hour P1 response SLA insufficient. The FC-10-0401F-204-02-60 lifts that coverage to FortiCare Elite for five years. It requires an active FortiCare Premium subscription on the target appliance and upgrades it to Elite, adding the 15-minute critical response SLA, the Elite Monitoring Portal, and an 18-month extension past the product’s standard end-of-engineering-support date. Delivered electronically worldwide, with no hardware component.
This product moves the FortiGate 401F to the FortiCare Elite tier, the top level of Fortinet’s per-device support hierarchy. The table below shows what Elite adds over Premium and Essential.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical issue response time | Next business day | Next business day | 2 business hours |
| Telephone support (24×7) | — | ✓ | ✓ |
| Hardware RMA service | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The upgrade path is for teams that acquired FortiCare Premium, often as part of a UTP or Enterprise bundle, and have since determined that the 401F’s role demands Elite-grade response. Data centre firewalls handling tier-1 application traffic, high-availability pairs in financial or healthcare environments, and devices where the extended LTS window matters for compliance or long lifecycle management are the common scenarios. Purchasing the upgrade rather than a standalone Elite subscription avoids paying for overlapping support terms when Premium is already active.
The license token arrives electronically within 0 to 1 business days. It is applied through the Fortinet support portal against the FortiGate 401F’s serial number. An active FortiCare Premium subscription on that serial number is required at the time of activation. Once applied, the device’s support level changes to Elite for the full five-year term. No physical shipment is involved.
If FortiCare Premium is already active on the 401F, this upgrade SKU is the correct purchase. Buying the standalone Elite SKU (FC-10-0401F-284-02-60) while Premium is running would create two overlapping support contracts on the same device rather than a clean tier transition. The upgrade preserves support continuity while moving to the Elite level. If Premium is not currently active on the appliance, purchase the standalone Elite subscription directly.
DataCenter360.ca is an authorized Fortinet Select Partner with full licensing capabilities across the Fortinet portfolio. The upgrade is processed and delivered electronically, typically the same business day. For deployments covering several 401F units or a mixed fleet at different support tiers, the team can prepare a multi-line quote.
Yes. This SKU (FC-10-0401F-204-02-60) is an upgrade from FortiCare Premium to Elite. The target FortiGate 401F must have an active FortiCare Premium subscription at the time this upgrade is registered. If the device does not currently have Premium active, purchase the standalone FortiCare Elite SKU (FC-10-0401F-284-02-60) instead.
The appliance’s support tier moves to FortiCare Elite for the five-year term. Practically: critical issue response changes from 1 hour to 15 minutes, access to the Elite Monitoring Portal activates, and the device becomes eligible for the 18-month Extended End-of-Engineering-Support benefit. Advanced Replacement RMA and 24×7 telephone support, both already present in Premium, are retained.
This specific SKU covers only the FortiGate 401F (model code 0401F). Each upgrade SKU is model-specific. Other FortiGate models have their own Premium-to-Elite upgrade SKUs. Make sure the target appliance is a FortiGate 401F before purchasing.
Electronically, worldwide. After ordering, a registration token is sent by email. No geographic restriction applies to delivery. The token is applied through the Fortinet support portal and tied to the specific 401F serial number.
At expiry the device reverts to whatever support level it holds at that point. To maintain Elite coverage, renew before expiry with another Elite subscription (standalone or upgrade). Fortinet sends renewal notifications through the support portal ahead of the expiry date.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0401F-204-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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