Fortinet FortiGate 71G-PoE 4-Hour Onsite Priority RMA, 1-Year (FC-10-G71GP-212-02-12)

A 1-year commitment to the most responsive hardware replacement tier available for the FortiGate 71G-PoE. When the appliance fails, FC-10-G71GP-212-02-12 delivers both a replacement unit and a Fortinet field engineer to your location within 4 hours — your team confirms the failure and Fortinet handles the rest, from hardware to hands-on installation.

What This Service Covers

FC-10-G71GP-212-02-12 is a 1-year Priority RMA add-on for the FortiGate 71G-PoE that includes 4-hour hardware delivery plus on-site engineering. When hardware failure is confirmed, Fortinet dispatches a replacement FortiGate 71G-PoE and a Fortinet-certified representative with a 4-hour commitment to have both on-site. The field engineer performs the installation, so the site does not require local technical staff to complete the hardware swap. An active FortiCare Premium or Elite contract on the same serial number is a prerequisite. FortiCare Essential does not qualify for Priority RMA add-ons.

Who Uses 4-Hour Onsite RMA

The 1-year term is a practical starting point for evaluating whether the highest Priority RMA tier fits your environment, or for sites with hardware refresh cycles shorter than three years. It is especially relevant for high-availability environments where the FortiGate 71G-PoE is the single point of internet connectivity for a branch or small office, where the PoE ports power cameras and endpoints that depend on the firewall being online, or where the site is not staffed by personnel qualified to perform network hardware swaps. Healthcare clinics, retail stores, and small office environments running critical applications over the FortiGate 71G-PoE are typical fits.

FortiCare Tier Comparison

Priority RMA add-ons apply on top of FortiCare Premium or Elite. The following table shows how hardware replacement is handled at each base FortiCare tier before a Priority RMA add-on is in place:

Activation and Delivery

DataCenter360.ca delivers FC-10-G71GP-212-02-12 electronically within 0–1 business days of purchase. License key and activation instructions arrive by email. The add-on is activated in the Fortinet Support portal against the FortiGate 71G-PoE serial number. The 1-year coverage period begins at activation.

4-Hour Onsite vs. Other Priority RMA Options

The -212- add-on combines delivery speed with on-site engineering. For sites where your team can handle the hardware swap, 4-Hour Hardware Delivery (-211-) delivers replacement hardware with the same 4-hour window but without the engineering component. Next Calendar Day (-210-) extends the timeline to next-day delivery with self-installation. Secure RMA (-301-) is a separate add-on that covers on-site destruction of the failed unit, which can be combined with this service when your environment also has data disposal compliance requirements.

Buying From DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner offering the FortiGate 71G-PoE 4-Hour Hardware and Onsite Engineer Priority RMA in 1-year (this SKU), 3-year (FC-10-G71GP-212-02-36), and 5-year (FC-10-G71GP-212-02-60) terms. All require an active FortiCare Premium or Elite contract on the covered serial number. Worldwide electronic delivery within 0–1 business days; coverage is serial-number specific.