Fortinet FortiGate 71G-PoE FortiCare Premium, 1-Year (FC-10-G71GP-247-02-12)

Your FortiGate 71G-PoE handles the traffic; FortiCare Premium (FC-10-G71GP-247-02-12) makes sure Fortinet engineers are available around the clock to keep it that way. This 1-year subscription gives you direct access to Fortinet’s global support organization, with a 1-hour response guarantee on severity-1 issues and telephone coverage that Essential-tier contracts don’t include.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier support plan, positioned above Essential and below Elite. For the FortiGate 71G-PoE, it covers:

• 1-hour initial response for P1 (business-down) cases, 24/7/365
• Direct telephone support, not email-only
• Return-to-depot hardware RMA for defective units
• Eligibility to add Priority RMA (next-business-day advance replacement) as an add-on
• Access to all firmware updates, security patches, and the Fortinet support portal

FortiCare Tier Comparison

This product is FortiCare Premium. The table below summarizes what changes across tiers:

Who Buys This

Network teams running FortiGate 71G-PoE units at branch offices or compact network closets typically choose Premium when they need live phone support but aren’t ready for Elite-level monitoring. It’s also the standard choice for organizations whose compliance frameworks require a documented SLA on network security response time.

Activation and Delivery

FC-10-G71GP-247-02-12 is a Fortinet subscription license. After payment, DataCenter360.ca delivers the registration key electronically within 0-1 business days. You activate it in your FortiGate 71G-PoE management interface or through the Fortinet Support portal by tying the contract to the appliance’s serial number. No hardware ships.

FortiCare Premium vs. a Full Bundle

If your FortiGate 71G-PoE doesn’t have an active FortiGuard services subscription, this contract alone won’t enable threat intelligence feeds (IPS, web filtering, antivirus, etc.) — those require a separate service subscription or a bundle like UTP. FortiCare Premium is support infrastructure, not security content. If you need both, the UTP or Enterprise subscription bundles include FortiCare Premium plus FortiGuard services under one SKU.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving customers globally. We process license orders directly from our WooCommerce store; keys are delivered via email, and our team is available if activation questions come up. For multi-year planning or volume pricing on FortiGate 71G-PoE support contracts, reach out before you order.