Fortinet FortiGate 80F-DSL 4-Hour On-Site Priority RMA, 3-Year (FC-10-F80FD-212-02-36)

When a DSL-WAN office loses its FortiGate 80F-DSL, there’s often no spare device on-site and no local IT staff to swap it. The 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-F80FD-212-02-36) covers both gaps for three years: hardware is dispatched to arrive within four hours of confirmed failure, and a field engineer arrives with it to handle the physical swap.

What the 3-Year 4-Hour On-Site Service Covers

FC-10-F80FD-212-02-36 is a Priority RMA add-on for active FortiCare Premium or Elite subscribers on the FortiGate 80F-DSL. When TAC confirms a hardware failure during the three-year term, Fortinet dispatches a replacement unit via courier and schedules a field engineer to the registered site — both within four hours. The engineer handles physical installation, cabling, and basic validation of network connectivity. The defective appliance is collected on-site if requested. Coverage applies weekends and holidays.

FortiCare Essential does not qualify for Priority RMA add-ons. FortiCare Premium or Elite must be active on the same device to use this service.

FortiCare Support Tiers and RMA Coverage

The table below compares base FortiCare tiers on RMA-relevant criteria. The 4-Hour On-Site Priority RMA add-on is available with Premium and Elite:

Who Uses This Service

The 4-Hour On-Site service fits organizations where the 80F-DSL is the only WAN path and local technical staff are not available to handle hardware replacement. Multi-site retail chains, branch offices without dedicated IT, and locations where DSL is the only available broadband option are typical deployments. The three-year term matches standard device lifecycle and budget planning cycles without requiring annual renewals.

Activation and Delivery

This license is delivered electronically to any country. After purchase, DataCenter360.ca provides the contract key. The key is registered in the Fortinet Support Portal against the FortiGate 80F-DSL serial number. The service is active once registered and FortiCare Premium or Elite is confirmed on the same device. No physical shipment is part of the license itself; the hardware exchange only occurs when a covered failure is reported.

On-Site Engineer vs. 4-Hour Delivery Only

The -211- service provides 4-hour hardware delivery to the site without an engineer. If local staff can handle the physical swap, the -211- service provides the same speed at lower cost. The -212- service is the appropriate choice when no qualified personnel are on-site to perform the replacement.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell and register Fortinet support contracts across Canada and internationally. Orders placed here ship with a registered contract key and confirmation documentation. For multi-site organizations with multiple 80F-DSL units requiring Priority RMA coverage, contact DataCenter360.ca for volume pricing options.