Fortinet FortiGate 81F 4-Hour Onsite Priority RMA Service, 1-Year (FC-10-0081F-212-02-12)

SKU: FC-10-0081F-212-02-12

Original price was: CAD$682.99.Current price is: CAD$550.80.

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FortiGate 81F 4-Hour Onsite Engineer Priority RMA, 1-Year (FC-10-0081F-212-02-12) — annual hardware delivery plus onsite engineer for the FortiGate 81F. Requires FortiCare Premium or Elite. Electronic delivery worldwide.
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Product description

Testing how well onsite Priority RMA fits a site’s actual support model before committing to a longer term makes sense for new FortiGate 81F deployments. The FortiGate 81F 4-Hour Onsite Engineer Priority RMA, 1-Year (FC-10-0081F-212-02-12) provides a full year of combined hardware delivery and engineer dispatch — the same coverage as longer subscriptions, on an annual renewal basis.

What the 4-Hour Onsite Service Covers

FC-10-0081F-212-02-12 is the 1-year -212- Priority RMA add-on for the FortiGate 81F. It combines 4-hour targeted hardware delivery with Fortinet dispatching an onsite engineer to the device location for the physical replacement. This service requires FortiCare Premium or Elite on the same FortiGate 81F. Physical damage events and failures outside the FortiCare warranty scope are excluded.

Who Needs 4-Hour Onsite Priority RMA

The 1-year SKU suits environments that evaluate coverage annually, new deployments validating whether onsite support is operationally necessary, or sites where budget approval cycles drive annual purchasing decisions. The onsite engineer component is most relevant at locations without qualified IT staff who can perform a rack-unit swap independently.

For sites with in-house networking staff available, the -211- 4-Hour Hardware Delivery service covers replacement speed without the engineer dispatch cost. The -212- tier adds value where local labor is unavailable or where bringing in external staff to perform the swap would be slower than Fortinet’s dispatch.

Activation and Delivery

FC-10-0081F-212-02-12 is an electronic license registered at support.fortinet.com to the FortiGate 81F serial number. Delivery is worldwide and the entitlement activates in the FortiCare portal immediately. Renew before expiration to maintain continuous Priority RMA coverage; a lapsed subscription reverts to standard FortiCare hardware replacement terms.

FortiGate 81F RMA and Support Tiers

This service is a Priority RMA add-on that requires FortiCare Premium or Elite. The table below summarizes base hardware RMA and critical-issue response levels across FortiCare tiers for the FortiGate 81F.

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with same-day electronic delivery of Fortinet licensing globally. The 1-Year -212- SKU for the FortiGate 81F is straightforward to add to an existing FortiCare Premium order. Contact us for current pricing or if you need to bundle the Priority RMA add-on with a base FortiCare contract.

Why would I choose 1-year over 3-year for Onsite Priority RMA?

The 1-year option suits annual budget cycles, new deployments evaluating whether onsite dispatch is needed, or sites where the FortiGate 81F is in a transitional role before a planned upgrade. If the device is in stable long-term production, the 3-year or 5-year term is typically more cost-effective per year and eliminates annual renewal administration.

Does the -212- service cover configuration restoration?

The onsite engineer performs the physical hardware replacement. Restoring the FortiGate 81F configuration from backup is the customer’s responsibility unless Fortinet Professional Services or a managed service is also engaged. Keep current configuration backups stored off-device to enable rapid restoration after a swap.

What is the difference between -212- and FortiCare Premium?

FortiCare Premium provides the base support contract: firmware updates, TAC access, telephone support, Advanced Replacement hardware RMA, and 1-hour critical-issue response. The -212- Priority RMA add-on upgrades hardware delivery to a 4-hour window plus onsite engineer. Both are required — -212- alone without an active FortiCare Premium contract is not a valid support configuration.

Is the 4-hour hardware delivery guaranteed at all locations?

The 4-hour target depends on Fortinet having an RMA parts depot within range of the FortiGate 81F’s physical location. Coverage varies by geography. Verify that your site falls within Fortinet’s 4-hour depot service area before purchasing the -212- tier, particularly for sites in remote regions.

Can this be purchased alongside Secure RMA (-301-)?

Yes. FC-10-0081F-212-02-12 and the -301- Secure RMA are independent add-ons that can both be active on the same FortiGate 81F under FortiCare Premium or Elite. The -212- covers speed and labor; the -301- covers drive retention. Environments requiring both fast replacement and media control should hold both subscriptions.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-81F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-0081F-212-02-12

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