Fortinet FortiGate 900G 4-Hour Priority RMA with On-Site Engineer, 1-Year (FC-10-FG9H0-212-02-12)

Some sites need more than a fast part, they need someone to fit it. This one-year 4-Hour Priority RMA with On-Site Engineer pairs four-hour courier delivery of a FortiGate 900G replacement with a Fortinet engineer who arrives to rack, cable, and carry away the defective unit.

What the 4-Hour Priority RMA with On-Site Engineer covers

This is the 1-Year term of Fortinet’s 4-Hour Priority RMA with On-Site Engineer for the FortiGate 900G (SKU FC-10-FG9H0-212-02-12). It provides a replacement appliance delivered on-site by courier within four hours, plus a Fortinet engineer who arrives separately to rack and cable the unit and remove the defective part if you want. Priority RMA is an advanced-replacement service and covers weekends and holidays, so a failure on a Saturday is handled the same as one on a Tuesday.

Priority RMA options compared

Fortinet offers three Priority RMA delivery tiers for the FortiGate 900G. This product is the 4-Hour + On-Site Engineer option. Use the comparison to see where it sits.

Who needs it

The FortiGate 900G is a high-throughput campus and data-center firewall, and downtime on it is rarely cheap. Teams that run it at the network edge, in a high-availability pair, or at a site with an internal service-level commitment use Priority RMA so a hardware failure is measured in hours rather than days. If the 900G sits in a lab or a low-stakes branch, standard next-business-day replacement may be enough.

How it works with your FortiCare plan

Priority RMA does not replace FortiCare support, it layers on top of it. The appliance needs an active FortiCare Premium or Elite contract, which supplies 24×7 technical support, firmware, and the base advanced-replacement entitlement. This 4-Hour Priority RMA with On-Site Engineer line then accelerates the physical replacement to the 4-hour + on-site engineer target. FortiCare Essential, offered on entry devices, is limited to return-and-replace and cannot take a Priority RMA add-on.

Buying from DataCenter360.ca

DataCenter360.ca, an authorized Fortinet Select Partner, activates this one-year service electronically on your FortiGate 900G serial, typically within a business day. It fits lights-out or remote sites with no on-hand technical staff. Because engineer dispatch is location-dependent, message us first and we will verify coverage for your address.