Fortinet FortiGate 91G 4-Hour Hardware and Onsite RMA Service, 1-Year (FC-10-0091G-212-02-12)

When the FortiGate 91G goes offline, the time between failure and restoration depends entirely on how quickly a working unit is in the hands of your team — and whether they have expert support to put it back into service. FC-10-0091G-212-02-12 combines 4-Hour Hardware Delivery with a dispatched on-site Fortinet engineer, giving you both the fastest hardware replacement and the technical resource to execute the swap and verify configuration restoration under a single 1-Year subscription.

What This Service Covers

The 4-Hour Hardware and Onsite RMA service (FC-10-0091G-212) activates through a FortiCare Premium support case when a hardware failure is confirmed. Fortinet targets delivery of a replacement FortiGate 91G unit within four hours, and simultaneously dispatches a certified field engineer to your site. The engineer assists with hardware installation, configuration restoration, and initial verification, removing the dependency on local staff to manage the entire swap under pressure.

This is the highest-tier hardware RMA option available for the FortiGate 91G outside of Secure RMA. The table below shows how it compares across FortiCare support tiers.

Who Benefits from 4-Hour Onsite RMA

Organizations where downtime has direct financial or operational impact — retail sites with active transactions, branch offices without onsite IT staff, healthcare locations, or any deployment where waiting until the next business day for hardware replacement is not acceptable. The combination of sub-4-hour hardware and an engineer on site addresses both the hardware and the human resource gap simultaneously.

Activation and Delivery

FC-10-0091G-212-02-12 is delivered electronically within 0–1 business days of order. Registration is completed in the Fortinet Support Portal against the FortiGate 91G serial number. Once registered, the 4-Hour Hardware and Onsite RMA service runs for the full 1-Year term. When a hardware failure occurs, a FortiCare support case routes the request into the priority dispatch workflow automatically.

4-Hour Onsite vs. Other Priority RMA Options

The FortiGate 91G Priority RMA family also includes FC-10-0091G-211 (4-Hour Hardware Delivery only, no onsite engineer), FC-10-0091G-210 (Next Calendar Day delivery), and FC-10-0091G-301 (Secure RMA with chain-of-custody). The -212 service is the right choice when hardware speed alone is not enough — when someone also needs to be on site to complete the recovery.

Buying from DataCenter360.ca

DataCenter360.ca carries the complete FortiGate 91G service catalog, from individual FortiGuard security subscriptions through every Priority RMA tier. As a Fortinet Select Partner, we fulfill licenses electronically within 0–1 business days and can build multi-service quotes to align term end dates across your FortiGate 91G subscriptions.