Fortinet FortiGate 91G Secure RMA Service, 1-Year (FC-10-0091G-301-02-12)

Some hardware failures cannot wait for standard return-and-replace logistics, and some regulated environments cannot accept the risk of a failed device leaving without documented destruction. For FortiGate 91G deployments in finance, healthcare, government contracting, or other compliance-sensitive verticals, FC-10-0091G-301-02-12 delivers Secure RMA: a 1-Year service that handles every hardware replacement through a certified chain-of-custody workflow, from dispatch through documented data destruction of the returned unit.

What Secure RMA Covers

When a hardware failure is confirmed on the FortiGate 91G, the Secure RMA process activates through a FortiCare support case. Fortinet ships a replacement unit via the standard advanced replacement route. The failed unit is then retrieved through controlled logistics, and physical storage media is destroyed in accordance with NIST SP 800-88 media sanitization guidelines. A certificate of destruction is issued, giving your compliance or security team the documented evidence that regulated decommissioning requirements are met.

The FortiCare tier table below shows how RMA options compare; Secure RMA layers chain-of-custody handling on top of the advanced replacement process available under Premium and Elite tiers.

Who Needs Secure RMA

Government agencies, PCI DSS-regulated organizations, HIPAA-covered healthcare providers, and any site whose information security policy requires controlled asset disposal through the hardware lifecycle. If your security team would flag a failed firewall moving through general freight without destruction documentation, the Secure RMA service solves that problem at the contract level, consistently, every time a failure event occurs.

Activation and License Delivery

The FC-10-0091G-301-02-12 license is delivered electronically, normally within 0–1 business days of order confirmation. Registration is completed in the Fortinet Support Portal under the FortiGate 91G serial number. Once active, the Secure RMA workflow applies for the full 1-Year term. When a failure occurs, opening a standard FortiCare case routes automatically into the Secure RMA logistics process — no special escalation step is needed on your end.

Secure RMA vs. Other Priority RMA Options

The Priority RMA family for the FortiGate 91G also includes FC-10-0091G-210 (Next Calendar Day delivery) and FC-10-0091G-211 (4-Hour Hardware Delivery). Those services focus on replacement hardware speed but use standard logistics, without chain-of-custody or destruction documentation. Secure RMA uses the same advanced replacement hardware as Premium and Elite but adds the controlled return and destruction process that compliance audits require.

Buying from DataCenter360.ca

DataCenter360.ca stocks the full FortiGate 91G service portfolio, including every FortiCare level and Priority RMA variant. Orders placed with us ship electronically within 0–1 business days, and our team can put together a co-terminous quote if you want to align the Secure RMA term with an active FortiCare Premium contract. We are a Fortinet Select Partner serving customers internationally.