Fortinet FortiGate 91G Secure RMA Service, 5-Year (FC-10-0091G-301-02-60)

Not all hardware replacements can follow a standard return process. For FortiGate 91G deployments in financial services, healthcare, government, or other regulated industries, FC-10-0091G-301-02-60 provides Secure RMA — a 5-year service that manages hardware replacement through a certified chain-of-custody process, including controlled handling and documented data destruction of the failed unit.

What Secure RMA Covers

The Secure RMA service (FC-10-0091G-301-02-60) activates when a hardware failure on the FortiGate 91G requires replacement. Rather than following the standard advanced replacement and return process, Fortinet assigns the case through a secure logistics workflow: the replacement unit is shipped, and the failed hardware is collected under a documented chain-of-custody procedure. Physical storage media on the returned unit is handled according to NIST SP 800-88 media sanitization guidelines, and a certificate of destruction is provided.

This process satisfies audit and compliance requirements in sectors where standard hardware returns — which move failed equipment through general logistics — would create data governance concerns or regulatory risk.

FortiCare Tier and RMA Context

Secure RMA is an add-on that requires an active FortiCare Premium or Elite contract on the same FortiGate 91G. The table below shows how RMA handling compares across FortiCare tiers; Secure RMA applies the same advanced replacement speed as Premium and Elite, with the added chain-of-custody and destruction certification layer.

Who Needs Secure RMA

Government agencies, financial institutions subject to PCI DSS, healthcare organizations under HIPAA, and any organization whose security policies require documented hardware asset tracking through the full lifecycle. If your security team would flag a failed firewall leaving the premises through an uncontrolled shipping channel, Secure RMA resolves that concern at the Fortinet contract level — not through an ad hoc internal procedure each time.

Activation and License Delivery

The FC-10-0091G-301-02-60 license is delivered electronically, typically within 0–1 business days. Registration is handled through the Fortinet Support Portal against the FortiGate 91G serial number. Once registered, the Secure RMA workflow is active for the full 5-Year term. When a failure event occurs, opening a FortiCare case triggers the secure logistics process automatically — no special escalation is needed.

Secure RMA vs. Standard Priority RMA

Standard Priority RMA options (FC-10-0091G-210 Next Calendar Day, FC-10-0091G-211 4-Hour Hardware Delivery) provide faster hardware delivery but use standard logistics and do not include documented chain-of-custody or destruction certificates. Secure RMA uses the same replacement hardware but adds the compliance-grade process for the failed-unit return. If delivery speed plus compliance documentation is both required, Secure RMA covers the compliance side; delivery timing follows Fortinet’s standard Priority RMA logistics for this service.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving organizations across Canada and internationally. We carry the full FortiGate 91G service portfolio, including FortiCare Premium upgrades, FortiGuard subscriptions, and Priority RMA add-ons, so you can source everything for the FortiGate 91G through a single order if needed. License delivery is electronic within 0–1 business days.