Fortinet FortiGate 91G FortiCare Premium Support, 1-Year (FC-10-0091G-247-02-12)

SKU: FC-10-0091G-247-02-12

Original price was: CAD$840.19.Current price is: CAD$677.57.

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The FortiGate 91G 1-Year FortiCare Premium (FC-10-0091G-247-02-12) is a one-year support subscription for the FG-91G appliance, covering 24×7 phone and online access, one-hour critical-issue response, standard advanced-replacement RMA, and firmware updates — delivered electronically worldwide.
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Product description

The FortiGate 91G carries the same port profile as the 90G but adds 120 GB of internal SSD storage, making it the preferred option at sites where local log retention matters for compliance or forensics. Keeping that appliance supported is straightforward with the FortiGate 91G 1-Year FortiCare Premium (FC-10-0091G-247-02-12), which provides 24×7 telephone access to Fortinet’s TAC team, one-hour critical response, and advanced hardware replacement for one year.

What FortiCare Premium covers

FortiCare Premium provides 24×7 phone and online access to Fortinet’s technical support team, with a one-hour response commitment on critical issues (P1/P2). It also includes standard advanced-replacement RMA, so if the FortiGate 91G hardware fails, Fortinet ships a replacement before you return the defective unit. Firmware updates, security advisories, and the Fortinet support portal are included for the full one-year term.

FortiCare support tiers: Essential, Premium, and Elite

This product is FortiCare Premium — the mid-tier option covering 24×7 phone and online support with a one-hour response commitment for critical issues. The table below summarizes what changes across tiers.

Feature Essential Premium Elite
Critical issue response Next business day 1 hour 15 minutes
Non-critical response Next business day Next business day 2 business hours
Telephone support
Hardware RMA type Return & Replace only Standard Adv. Replacement Standard Adv. Replacement
Priority RMA add-on eligible
Firmware, tools & portal access
Extended LTS support & Elite monitoring portal

Who purchases this subscription

This license is bought separately from the hardware. It applies to an existing FortiGate 91G (SKU: FG-91G) already registered in the Fortinet support portal. Common buyers include IT teams at branch offices and distributed enterprises that run the FortiGate 91G as the primary NGFW, SD-WAN gateway, or ZTNA enforcement point, and need reliable support access without an on-site Fortinet engineer. Organizations subject to uptime SLAs, compliance audits, or change-control requirements typically choose Premium over Essential because of the telephone access and one-hour critical-issue response.

Activation and delivery

This is a license-only SKU, FC-10-0091G-247-02-12. No hardware ships. After purchase, DataCenter360.ca delivers the license key electronically, typically within one business day. You apply it in the Fortinet Support portal (support.fortinet.com) under your registered FortiGate 91G serial number. Coverage begins on the activation date, not the purchase date, so you have some flexibility in timing.

FortiCare Premium vs. a FortiGuard bundle

FortiCare Premium is a device support contract, not a security service. It does not activate FortiGuard capabilities such as IPS, web filtering, or anti-malware. If you need both support and FortiGuard coverage in a single subscription, FortiGate 91G UTP or Enterprise bundles combine both services under one annual or multi-year term. FortiCare Premium alone is the right choice when FortiGuard services are already handled by a separate subscription.

Ordering from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The one-year FortiCare Premium license for the FortiGate 91G is delivered electronically, typically within one business day of confirmed payment. You activate it in the Fortinet support portal against your FG-91G serial number, with coverage starting on the activation date you select.

What is the FortiGate 91G, and how does it differ from the 90G?

The FG-91G is part of the same 90G series as the FG-90G. It shares identical external port configuration (8x GE RJ45, 2x 10GE RJ45/SFP+ shared media) and the same performance ratings (4.5 Gbps IPS, 2.5 Gbps NGFW). The key difference is 120 GB of onboard SSD storage in the 91G, which supports local log retention for compliance, auditing, or offline forensics. The FortiCare licensing process is identical for both models.

Can I add FortiCare Premium to a FortiGate 91G already deployed?

Yes. As long as the FG-91G is registered in the Fortinet support portal, you can activate a FortiCare Premium subscription on it at any time. This is the standard renewal path. Coverage begins on the activation date you choose.

What does 24×7 phone support actually mean in practice?

It means a Fortinet-certified TAC engineer is reachable by phone at any hour, including weekends and holidays, for critical (P1/P2) issues. The response time commitment for critical issues is one hour. Non-critical issues (P3/P4) are handled on a next-business-day basis.

Is FortiCare Premium the same as a FortiGuard subscription?

No. FortiCare covers support contacts and hardware replacement. FortiGuard is a separate set of security intelligence services (IPS, AV, web filtering, etc.) that require their own subscription. Many organizations carry both: FortiCare for TAC access and RMA, FortiGuard for live threat intelligence feeds.

Where can the FG-91G be deployed with this license?

The FortiGate 91G can be deployed anywhere. The FortiCare Premium license itself has no geographic restriction and is available to customers worldwide through DataCenter360.ca. The FG-91G hardware shipping is a separate consideration.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-91G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-0091G-247-02-12

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