Fortinet FortiGateRugged 60F-3G4G 4-Hour Onsite Priority RMA, 1-Year (FC-10-F60FI-212-02-12)

A FortiGateRugged 60F-3G4G that goes down at a critical site needs more than a replacement box shipped the next day. FC-10-F60FI-212-02-12 is the 1-year 4-Hour Hardware and Onsite Engineer Priority RMA subscription for the FGR-60F-3G4G. Both a replacement unit and a Fortinet-certified engineer reach your registered site within 4 hours of a confirmed failure. For IT teams that don’t have local spare hardware or on-site Fortinet expertise, this covers both gaps in a single service.

What This Service Covers

This 1-year subscription covers one FGR-60F-3G4G unit. When you report a hardware fault through Fortinet TAC and the failure is confirmed, Fortinet dispatches a replacement unit and a certified engineer to your site address. Target dispatch-to-arrival is 4 hours. The engineer handles the hardware swap and confirms the replacement is operational before the visit closes. Requires an active FortiCare Premium or Elite contract on the same device.

FortiCare Support Tier Comparison

The 4-Hour Onsite Priority RMA add-on is available only with FortiCare Premium or Elite as the base contract. Here is how the three tiers compare:

Who Needs This

Sites running the FGR-60F-3G4G in environments where 4-hour restoration is a practical requirement — distributed branch networks, cellular-connected field sites, utility SCADA nodes, and transportation hubs — benefit most from this service. The 1-year term fits annual procurement cycles and leaves flexibility to re-evaluate coverage or upgrade to a longer term at renewal.

Activation and Delivery

FC-10-F60FI-212-02-12 is delivered electronically as a Fortinet subscription entitlement. DataCenter360.ca processes and delivers to your Fortinet Support account within 0-1 business days of order. Register the license against your FGR-60F-3G4G serial number in the Fortinet Support Portal to activate 4-Hour Onsite coverage. Hardware and engineer dispatch is initiated through Fortinet TAC on confirmed failure.

Considering Longer Terms

The 1-year term provides the most budget flexibility but carries a higher per-year cost than the 3-year (FC-10-F60FI-212-02-36) or 5-year (FC-10-F60FI-212-02-60) options. If your FGR-60F-3G4G is expected to remain in service for 3 or more years, the longer terms will reduce total cost of ownership and reduce renewal management overhead. Contact DataCenter360.ca to compare options side by side.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP supporting businesses across Canada and internationally with Fortinet hardware, licensing, and support subscriptions. Orders are fulfilled electronically within 0-1 business days. Contact us for multi-unit pricing, pairing with FortiCare Premium, or advice on the right RMA tier for your FGR-60F-3G4G environment.