Original price was: CAD$1,355.70.CAD$1,093.30Current price is: CAD$1,093.30.
Authorized Partner for United States (US)For teams with Fortinet-certified staff on-site but without a multi-year service commitment in the first year, the FC-10-FG2HG-211-02-12 covers the hardware replacement gap. When the FortiGate 200G fails and the fault is confirmed, a replacement unit is couriered to your location within 4 hours — your team handles the swap. A 1-year term lets you validate the logistics and SLA before committing longer.
The FC-10-FG2HG-211-02-12 is a 1-year Priority RMA add-on for the FortiGate 200G, applied on top of an active FortiCare Premium or Elite contract. When Fortinet TAC confirms a hardware failure, a replacement appliance is dispatched immediately by courier, targeting on-site delivery within 4 hours. No engineer is included — the customer team performs the physical swap. Coverage runs 24 hours a day, 7 days a week, including weekends and public holidays. The subscription is valid for 12 months from activation.
The 4-Hour Hardware Delivery RMA is a Priority RMA add-on that requires FortiCare Premium or Elite on the same FortiGate 200G serial number.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 1-year term suits organizations that are in the first year of a FortiGate 200G deployment and want to confirm the Priority RMA logistics work correctly at their location before locking in a 3- or 5-year term. It also works for managed service providers whose client agreements renew annually, and for teams that co-term service add-ons with a FortiCare Premium contract that has less than 36 months remaining. For confirmed long-term deployments, the 3-year (FC-10-FG2HG-211-02-36) or 5-year (FC-10-FG2HG-211-02-60) terms reduce renewal overhead.
DataCenter360.ca delivers the FC-10-FG2HG-211-02-12 electronically, typically within one business day. Activation is via the Fortinet Support Portal against the FortiGate 200G serial number; the 12-month term starts on activation. No hardware is shipped at purchase. An active FortiCare Premium or Elite contract on the device must be in place before this add-on can be registered.
The FC-10-FG2HG-211 series covers hardware delivery only. If your site requires a Fortinet-certified engineer to perform the physical installation, the FC-10-FG2HG-212 series (4-Hour Hardware + Onsite Engineer) adds that component. The 211 series is the right choice when qualified network staff are on-site and the bottleneck is hardware availability, not installation expertise.
DataCenter360.ca is a Fortinet Select Partner with the complete FortiGate 200G Priority RMA portfolio available for worldwide e-delivery. All three terms — 1-year, 3-year, and 5-year — are in stock. Order confirmation and license key typically arrive the same business day.
The 4-hour window starts when Fortinet TAC confirms the failure is hardware-related. Prepare the FortiGate 200G serial number, current firmware version, and a clear description of the failure symptoms before calling TAC to shorten the diagnostic step. Dispatch happens immediately after confirmation.
Under the standard Priority RMA process (211 series), the failed FortiGate 200G is returned to Fortinet after the replacement is received and operational. If your organization requires that the failed unit remain on-site until destroyed, the Secure RMA option (FC-10-FG2HG-301 series) covers certified on-site destruction with documentation instead of a depot return.
No. Replacement hardware ships in factory-default state. Your team is responsible for restoring the FortiGate 200G configuration from a backup — FortiCloud or a locally saved config file. Ensure backups are current and accessible before an RMA event to minimize reconfiguration time after the hardware swap.
Yes. At renewal, you can move to the FC-10-FG2HG-211-02-36 (3-year) or FC-10-FG2HG-211-02-60 (5-year) term to reduce future renewal overhead. DataCenter360.ca can assist with co-terming the new subscription to align with your FortiCare Premium or Elite expiry date.
Priority RMA add-ons are per device serial number. Each unit in a high-availability pair requires its own FC-10-FG2HG-211-02-12. You can choose different Priority RMA tiers for each unit in the pair, so the active node could carry a higher-tier subscription than the passive node if budget requires differentiation.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-200G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-FG2HG-211-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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