Fortinet FortiGate 200G FortiCare Premium, 1-Year (FC-10-FG2HG-247-02-12)

SKU: FC-10-FG2HG-247-02-12

Original price was: CAD$2,259.50.Current price is: CAD$1,802.79.

Save:20%You save CAD$320.17
The FC-10-FG2HG-247-02-12 is a 1-year FortiCare Premium support subscription for the FortiGate 200G, covering 24×7 technical support, 1-hour critical-issue response, and advanced hardware replacement — e-delivered to any country.
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Product description

When you’re activating a new FortiGate 200G or coming up on an annual renewal, the FC-10-FG2HG-247-02-12 keeps Fortinet vendor support running for another 12 months. Year-to-year renewal at the Premium tier gives your team 24×7 TAC access and a defined escalation path for critical issues without committing to a longer term upfront.

What FortiCare Premium Covers

The -247- code on this license designates FortiCare Premium, Fortinet’s mid-tier support offering for the FortiGate 200G. For one year, your unit is covered for:

  • Around-the-clock telephone and portal access to Fortinet’s Technical Assistance Center
  • 1-hour response time for Severity-1 critical issues, 365 days a year
  • Next-business-day advanced hardware replacement once a failure is diagnosed
  • Firmware update entitlement and access to Fortinet’s support tools, documentation portal, and case tracking system

This subscription addresses vendor support and hardware warranty. It does not deliver FortiGuard security content services. IPS, antivirus, web filtering, and application control require a bundle subscription such as UTP or Enterprise.

FortiCare Support Tier Comparison

Fortinet’s FortiCare program has three tiers. Premium sits between Essential (business-hours support) and Elite (15-minute critical response plus built-in Priority RMA):

Feature Essential Premium Elite
Critical-issue response time Next business day 1 hour 15 minutes
Telephone & portal support Business hours 24 × 7 24 × 7
Advanced hardware replacement
Priority/Next-Day RMA eligibility Add-on available
Firmware updates, tools & portal
Extended LTS support & Elite monitoring portal

Who Buys This Subscription

The 1-year term is the natural choice for initial deployments of the FortiGate 200G, especially when the final deployment horizon is not yet fixed. Organizations evaluating whether to stay on the 200G platform or upgrade in the next cycle often prefer annual renewals until the decision solidifies. It also works for environments where vendor support coverage is managed budget year by budget year. Teams that already know the device will run for three or more years typically save money and reduce renewal overhead by choosing the 3-year (FC-10-FG2HG-247-02-36) or 5-year (FC-10-FG2HG-247-02-60) terms.

Activation & Delivery

This is a software license delivered electronically. DataCenter360.ca emails the registration key after payment confirmation, typically within one business day. You activate the license on support.fortinet.com by entering the key and linking it to your FortiGate 200G’s serial number. Coverage starts on the activation date. There is nothing to install or ship.

FortiCare vs. a Bundle Subscription

If your FortiGate 200G currently has no active FortiGuard threat intelligence, this subscription restores or establishes vendor support without adding a security stack. If you need both support and FortiGuard services, a 1-year UTP bundle (FC-10-FG2HG-950-02-12) or Enterprise bundle (FC-10-FG2HG-809-02-12) covers both in a single SKU. Running standalone FortiCare Premium alongside an active bundle is generally not useful, as the bundle already includes Premium support.

Buying from DataCenter360.ca

DataCenter360.ca holds Fortinet stock and fills FortiCare subscription orders electronically, without distributor lead times. As a Fortinet Select Partner and MSSP in Ontario, we handle subscriptions for organizations across Canada and internationally. If you are renewing and want to compare the 1-year cost against the multi-year terms before committing, contact us and we can get you the numbers side by side. Orders are processed on business days.

What does the -247- service code mean in FC-10-FG2HG-247-02-12?

The -247- code designates FortiCare Premium, Fortinet’s mid-tier vendor support level. It provides 24×7 TAC access and 1-hour critical-issue response for the FortiGate 200G. The FC-10- prefix means it is a subscription license (not hardware). FG2HG is the model code for the FortiGate 200G. The final -02-12 indicates a 1-year (12-month) term.

Does this subscription work for a FortiGate 200G outside Canada?

Yes. Subscription licenses are activated through Fortinet’s global support portal and are not region-locked. DataCenter360.ca ships electronically to customers in any country. The license is linked to the device serial number, not to a shipping destination.

Is it worth switching to a 3-year or 5-year term?

If the FortiGate 200G is in a stable deployment and you expect to run it for three or more years, multi-year terms are usually more economical and require fewer renewal cycles. FC-10-FG2HG-247-02-36 covers 3 years and FC-10-FG2HG-247-02-60 covers 5 years, both at the same Premium tier. If you are within the first year and the deployment is still being evaluated, annual renewal makes sense until the plan firms up.

Can I renew before the current term expires?

Yes. Fortinet allows early renewal and stacks coverage from the end of the current term. Renewing before expiry avoids any gap in support and secures the current pricing before it changes. Contact DataCenter360.ca with your FortiGate 200G serial number and contract end date and we can confirm renewal timing.

How do I know if FortiCare Premium is already active on my device?

Log into your FortiGate management interface and navigate to System > FortiGuard or check the Fortinet Support Portal at support.fortinet.com under your device’s contract listing. The active support tier and expiry date are displayed there. If Premium is listed as active, you do not need to purchase this SKU until the renewal window approaches.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-200G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-200 to FG-900

MPN

FC-10-FG2HG-247-02-12

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