Fortinet FortiGate 201G Upgrade FortiCare Premium to Elite, 1-Year (FC-10-F2H1G-204-02-12)

SKU: FC-10-F2H1G-204-02-12

Original price was: CAD$624.79.Current price is: CAD$503.86.

Save:19%You save CAD$84.77
The FC-10-F2H1G-204-02-12 upgrades an active FortiCare Premium contract on the FortiGate 201G to FortiCare Elite level for 1 year, unlocking Priority RMA and 15-minute Severity-1 response SLAs — delivered electronically worldwide.
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Product description

One year of FortiCare Elite on the FortiGate 201G, applied as an upgrade to an existing Premium contract. The FC-10-F2H1G-204-02-12 is the shortest commitment in the 201G Elite upgrade series — useful when Priority RMA and a 15-minute SLA are required for a specific compliance window, audit period, or annual budget cycle before a longer-term decision is made.

What This Upgrade Does

This SKU requires an active FortiCare Premium contract on the target FortiGate 201G serial number. Once the registration key is applied in the FortiCare portal, the device’s support profile changes to Elite for 12 months: the Severity-1 response time drops from 1 hour to 15 minutes, Priority RMA is enabled for hardware failures, and access to the Elite monitoring portal is activated. FortiGuard threat-intelligence subscriptions on the same unit continue without change.

FortiCare Tier Comparison — Premium vs Elite

This upgrade takes the FortiGate 201G from FortiCare Premium to FortiCare Elite for one year. The table below shows what changes.

Feature Essential Premium Elite
Critical-issue response time 4 hours 1 hour 15 minutes
24×7 telephone support
Next-business-day hardware replacement
Priority RMA (same-day/advanced)
Firmware updates, support tools and portal
Extended LTS support and Elite monitoring portal

Who Buys This

Security teams handling a time-bounded requirement — a PCI DSS assessment window, an insurance renewal cycle, or a short-term managed-services engagement where the client SLA requires sub-15-minute response and Priority RMA. The 1-year term also suits organizations evaluating Elite before committing to a longer upgrade term, or those planning a hardware refresh in the coming year who want Elite coverage for the remaining appliance lifecycle without over-investing.

Activation and Delivery

FC-10-F2H1G-204-02-12 is a software license with no hardware component. DataCenter360.ca delivers the Fortinet registration key electronically within 0-1 business days. Register the key through the FortiCare support portal linked to the FG-201G serial number. The Elite upgrade takes effect on the existing Premium contract immediately upon successful registration.

1-Year Term vs Longer Commitments

If Elite coverage is expected to continue beyond 12 months, the 3-year (FC-10-F2H1G-204-02-36) and 5-year (FC-10-F2H1G-204-02-60) upgrades reduce per-year cost and eliminate annual renewal overhead. The 1-year term is the right choice when flexibility matters more than price efficiency — for instance, when a hardware refresh or contract restructuring is likely within the next 12 to 18 months.

Buying from DataCenter360.ca

DataCenter360.ca holds Fortinet Select Partner status and delivers FortiCare upgrades through authorized supply channels. The registration key arrives by email and ties to a valid partner transaction in Fortinet’s system. If you need to confirm that the existing Premium contract qualifies for this upgrade before purchasing, contact us with the FG-201G serial number and we will check the contract status.

What is the minimum requirement to use this upgrade?
An active FortiCare Premium contract on the specific FortiGate 201G serial number you intend to upgrade. If the Premium contract has expired, or if the unit has FortiCare Essential or no active contract, this upgrade will not apply. Use the standalone FortiCare Elite SKU (FC-10-F2H1G-284-02-12) instead, which does not have a Premium prerequisite.

How quickly does Priority RMA apply after registering the upgrade?
Priority RMA is active as soon as the Elite upgrade registers successfully against the serial number in the FortiCare portal. To use it, open a support case marked as Priority RMA. Fortinet initiates advanced hardware replacement — the replacement ships before you return the failed unit — so there is no need to send the hardware back first.

Does the 15-minute SLA apply in all regions?
Fortinet’s 15-minute initial response commitment for Severity-1 tickets applies globally under FortiCare Elite. The response time refers to when a TAC engineer first contacts you after the ticket is opened, not the time to full resolution. Resolution times vary depending on issue complexity and whether a hardware RMA is involved.

Is this product available for purchase outside Canada?
Yes. FC-10-F2H1G-204-02-12 is a software license with no geographic restriction on purchase. DataCenter360.ca delivers the registration key electronically to any country within 0-1 business days, and the FortiCare contract is registered in Fortinet’s global portal and valid worldwide.

Can I renew or extend this Elite upgrade when the 1-year term ends?
Yes. At renewal you can re-purchase the 1-year upgrade, step to a 3- or 5-year term, or allow the unit to revert to FortiCare Premium coverage if that underlying contract is still active. Fortinet sends renewal reminders through the support portal. DataCenter360.ca can supply a renewal quote at any point before the term expires.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-201G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-200 to FG-900

MPN

FC-10-F2H1G-204-02-12

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