Fortinet FortiGate 30G 4-Hour On-Site RMA Service, 1-Year (FC-10-FG30G-212-02-12)

Some organizations budget for licensing annually, and some networks see planned hardware refreshes within a year or two. FC-10-FG30G-212-02-12 covers the FortiGate 30G with Fortinet’s highest Priority RMA tier for a 12-month term. On a confirmed hardware exchange, a courier delivers the replacement unit and a Fortinet engineer arrives separately, racks and cables the appliance, and leaves with the defective hardware. That four-hour ceiling applies regardless of business hours, covering nights, weekends, and holidays. For a branch gateway where downtime is measured in revenue, a one-year term still delivers the same rapid-response protection, with the flexibility to re-evaluate coverage at renewal.

What This Service Covers

FC-10-FG30G-212-02-12 is a Priority RMA add-on for the FortiGate 30G. It upgrades the hardware replacement speed available through your FortiCare contract from next-business-day to four hours, 24 hours a day, seven days a week, including weekends and public holidays. The service covers hardware-related failures confirmed by Fortinet support; it does not cover software troubleshooting, which is handled through your FortiCare contract separately.

This add-on is valid for 1 year from activation and must be registered to a specific FortiGate 30G serial number.

Who Needs Priority RMA

Priority RMA makes sense for any FortiGate 30G that is the sole gateway for a branch, retail, or small office location. When that device fails, the site goes offline. Standard next-business-day RMA means a worst-case outage of 24 to 48 hours; Priority RMA cuts the hardware delivery window to four hours. Organizations with limited or no on-site IT staff also benefit from the on-site engineer option (the -212- tier), which handles the physical installation without requiring internal resources.

FortiCare Tiers and Priority RMA Eligibility

Priority RMA is an add-on to your FortiCare per-device support contract, not a standalone service. Only FortiCare Premium and FortiCare Elite contracts are eligible for Priority RMA add-ons; Essential-tier contracts are not. The table below summarizes the hardware support and response levels across tiers:

Activation and Delivery

DataCenter360.ca delivers the FC-10-FG30G-212-02-12 license electronically, typically within one business day of payment. No physical shipment is required. Activate the license through the Fortinet support portal at support.fortinet.com by registering it against your FortiGate 30G serial number. Once registered, Priority RMA coverage becomes active immediately. Keep your FortiCare Premium or Elite contract active on the same device; the Priority RMA add-on is linked to that contract.

Comparing This Service to Other RMA Options

Fortinet offers three Priority RMA tiers for the FortiGate 30G: Next Calendar Day delivery (-210-), 4-Hour Hardware Delivery (-211-), and 4-Hour Hardware Delivery with an On-Site Engineer (-212-). This 1-year add-on is the 4-Hour On-Site Priority RMA tier. If your technical staff can handle hardware installation, the -211- tier delivers the replacement unit faster than standard RMA at a lower price than the -212- on-site option. If your location has no on-site IT, the -212- engineer tier removes that dependency entirely.

For the broadest protection, combining Priority RMA with a UTP or Enterprise subscription bundle on the FortiGate 30G (when the device is purchased) puts both security services and hardware recovery under a single contract structure.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner offering worldwide electronic delivery of this license. The FC-10-FG30G-212-02-12 is activated through the Fortinet support portal against your FortiGate 30G serial number. Coverage begins as soon as activation is confirmed. An active FortiCare Premium or Elite contract on the same device is required. Contact us if you want to add both contracts in one order or need a multi-unit quote.