Fortinet FortiGate 30G FortiCare Premium Support, 1-Year (FC-10-FG30G-247-02-12)

Whether you are renewing after the initial bundle term or purchasing standalone support for the first time, the FortiGate 30G 1-Year FortiCare Premium (FC-10-FG30G-247-02-12) keeps your SP5-based firewall on a valid TAC contract. Round-the-clock telephone access, a four-hour critical response window, and next-business-day hardware replacement are the core deliverables. Without an active contract, FortiOS upgrades and technical support are unavailable.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier Fortinet support contract, positioned between Essential and Elite. It provides 24×7 telephone access to Fortinet’s TAC team, a four-hour response commitment for critical issues (severity 1), next-business-day hardware replacement, and ongoing access to firmware releases, security patches, and the FortiCare portal.

This product provides FortiCare Premium tier coverage. The comparison below shows what changes between the three available FortiCare service levels:

Who Needs This

The FortiGate 30G runs Fortinet’s SP5 platform at 5 Gbps firewall throughput and includes a 64 GB SSD for local log retention. It fits small offices, branch sites, and SOHO deployments that run business-critical workloads. At these sites, a four-hour response SLA is the practical choice: Essential’s next-business-day window is a full working day of risk during a perimeter or VPN outage. Customers on annual procurement cycles who want to renew each year rather than commit to three or five years are the primary audience for the 1-year term.

Activation and Delivery

FC-10-FG30G-247-02-12 is an electronic license. DataCenter360.ca delivers the activation key within 0-1 business days of payment. Register it at support.fortinet.com by entering the key under Asset Management and linking it to your FortiGate 30G serial number. The device’s support expiry date updates immediately.

FortiCare Premium vs. a Bundle

FortiCare Premium renews TAC access and hardware coverage only. It does not renew FortiGuard threat intelligence services: IPS, URL filtering, antivirus, and sandboxing require a separate subscription. If both FortiCare and FortiGuard services need renewing together, the 1-year UTP bundle (FC-10-FG30G-950-02-12) or Enterprise bundle (FC-10-FG30G-809-02-12) covers all services in one transaction. For units where only the TAC contract has lapsed, standalone FortiCare Premium is the targeted, lower-cost option.

Buying from DataCenter360.ca

FortiGate 30G service subscriptions are a staple of the DataCenter360.ca catalog. As a Fortinet Select Partner, all FortiCare licenses are sourced directly and fulfill immediately after checkout. The 3-year and 5-year FortiCare Premium terms (FC-10-FG30G-247-02-36 and FC-10-FG30G-247-02-60) are also available if you prefer a longer commitment.