Fortinet FortiGate 400F-DC 4-Hour Hardware Delivery Priority RMA, 5-Year (FC-10-FD4H0-211-02-60)

Hardware failures on a DC-powered FortiGate 400F don’t wait for a convenient time. FC-10-FD4H0-211-02-60 is Fortinet’s 4-Hour Hardware Delivery Priority RMA add-on for the FortiGate 400F-DC platform, committing to dispatch an advanced replacement unit within 4 hours of a confirmed hardware failure. The 5-year term keeps that commitment in place for the full lifecycle of a typical enterprise deployment.

What This RMA Service Covers

FC-10-FD4H0-211-02-60 is an add-on subscription that layers on top of an active FortiCare Premium or FortiCare Elite contract. It upgrades the standard hardware replacement process to an advanced replacement model with a committed 4-hour dispatch window. Key coverage details:

• 4-hour advanced hardware replacement dispatch on confirmed failures
• 5-year subscription term aligned with long-horizon deployment planning
• Requires FortiCare Premium or FortiCare Elite as the base support tier
• Applies specifically to the FortiGate 400F-DC (DC-power supply variant)

Who Needs 4-Hour Hardware RMA

Standard next-business-day RMA is adequate for many environments, but some deployments cannot absorb a multi-hour failure window. This add-on fits organizations that need faster resolution:

• Data centers running the FortiGate 400F-DC as a perimeter or core firewall with active production traffic
• Service providers and enterprises with internal SLAs requiring same-business-day hardware restoration
• High-availability pairs where a failed node must be replaced quickly before the surviving unit faces elevated risk
• Compliance-driven environments that specify maximum hardware replacement timeframes in their continuity plans

Activation and Delivery

This is an electronic subscription license. After purchase, Fortinet delivers the entitlement electronically — DataCenter360.ca typically processes orders within one business day. The license registers against the FortiGate 400F-DC serial number in the FortiCare portal and activates the upgraded RMA terms immediately. No physical media is included; the value is the enhanced service-level commitment tied to the device.

RMA Tiers: Where This Add-on Fits

The 4-Hour Hardware Delivery Priority RMA (FC-10-FD4H0-211-02-60) is an eligible add-on for FortiCare Premium and Elite. The table below compares the base support tiers and shows where Priority RMA eligibility sits:

If on-site engineer support alongside the hardware swap is required, FC-10-FD4H0-212-02-60 (4-Hour Hardware + On-Site Engineer Priority RMA, 5-Year) adds a field engineer to the dispatch for the same term.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This 5-year Priority RMA add-on ships electronically; we handle the license registration process with Fortinet after your order clears. If your budget or renewal timeline calls for a shorter commitment, the 1-year (FC-10-FD4H0-211-02-12) and 3-year (FC-10-FD4H0-211-02-36) terms are available in the same catalog. Orders placed during business hours are typically processed the same day.