Fortinet FortiGate 401F-DC 4-Hour + Onsite Priority RMA, 1-Year (FC-10-FD4H1-212-02-12)

Some failures need more than a fast box on the loading dock. The one-year 4-Hour Hardware plus Onsite Engineer Priority RMA pairs four-hour delivery of a replacement FortiGate 401F-DC with a Fortinet-dispatched engineer who performs the swap on site, so the appliance returns to service without pulling your own staff into the data center.

What the 1-Year 4-Hour + Onsite Priority RMA covers

SKU FC-10-FD4H1-212-02-12 is a Priority RMA add-on for the FortiGate 401F-DC. It pairs four-hour delivery of a replacement FortiGate 401F-DC with a Fortinet-dispatched engineer who installs the unit on site. RMA runs for one year from activation and applies only to the appliance it is registered against, replacing the standard return-and-repair process with a guaranteed, faster hardware swap so a failed firewall does not sit as a gap in your security posture.

RMA and support levels for the FortiGate 401F-DC

Priority RMA sits on top of a FortiCare contract, so the response and replacement guarantees you get depend on the FortiCare tier active on the device. This summary shows how the levels compare.

Priority RMA add-ons such as this one require FortiCare Premium or FortiCare Elite. They are not available on FortiCare Essential, which uses standard return-and-replace handling.

Who needs this service

The FortiGate 401F-DC is a data center class firewall, and the sites that run it usually cannot absorb a multi-day hardware outage. This RMA level fits organizations that treat the appliance as critical infrastructure and want a defined, contractual replacement time rather than best-effort logistics after a failure.

Activation and delivery

After checkout, DataCenter360.ca registers the entitlement to your FortiGate 401F-DC serial number and confirms it electronically, typically within one business day. Coverage begins on activation. If a hardware fault is later approved by Fortinet support, the replacement is dispatched under this service level, provided your site falls inside the applicable coverage area.

One service line versus the wider contract

This SKU covers hardware replacement speed only. It does not include firmware entitlement, FortiGuard security updates, or technical support on its own, which come from the FortiCare and FortiGuard subscriptions on the appliance. Keep the RMA aligned with an active FortiCare Premium or Elite contract so every part of your coverage expires on the same schedule.

Buying from DataCenter360.ca

This top RMA tier is the most hands-off recovery option Fortinet offers on the FortiGate 401F-DC, and DataCenter360.ca sets it up as a Fortinet Select Partner with electronic delivery of the entitlement. Both the four-hour delivery window and the onsite dispatch depend on your site being inside a Fortinet coverage area and on an active FortiCare Premium or Elite contract, so let us confirm eligibility before you buy.