Fortinet FortiGate 401F-DC FortiCare Premium, 3-Year (FC-10-FD4H1-247-02-36)

Three years is the middle ground between annual flexibility and the long-term lock-in of a five-year contract. FC-10-FD4H1-247-02-36 covers 36 months of FortiCare Premium on a single FortiGate 401F-DC: 24×7 telephone access to Fortinet TAC, four-hour P1 response, advanced hardware replacement, and Priority RMA add-on eligibility. Delivered electronically, no hardware, worldwide.

What FortiCare Premium covers

The Premium service level adds phone access and a faster critical-issue SLA over the Essential entry tier. Direct TAC telephone access means your network team reaches an engineer on P1 issues any time of day or night rather than waiting in the web-ticket queue. If the 401F-DC chassis needs replacement, Fortinet ships the spare unit before retrieving the failed one, keeping the site covered during the logistics window. Organizations that also need same-business-day courier delivery can add a Priority RMA contract on top.

FortiCare tiers at a glance

This product provides FortiCare Premium tier coverage. The comparison below shows what changes across the three service levels:

Who needs this

Data-centre and campus-core teams running a FortiGate 401F-DC who want the telephone SLA and advanced RMA without committing to a five-year term. A three-year contract fits the common 36-to-48-month refresh cycle, matches typical lease periods for managed services, and suits sites where FortiGuard subscriptions are managed through a separate bundle and only the support tier needs renewing.

Activation and delivery

The contract is delivered electronically and typically processed within 0 to 1 business days to any country. After receiving the registration key, enter it against the 401F-DC serial number in the FortiCare portal. Coverage activates on the registration date. Renewing before the existing contract expires appends the new term without a gap in coverage.

Premium vs a full bundle

This SKU covers support only. If the FortiGate 401F-DC also needs active FortiGuard security services alongside the support contract, the UTP (FC-10-FD4H1-950-02-36) or Enterprise (FC-10-FD4H1-809-02-36) bundles include FortiCare Premium plus all FortiGuard tiers in a single SKU. For a unit already carrying a current FortiGuard subscription, the standalone Premium contract renews the support tier without paying twice for security services.

Buying from DataCenter360.ca

DataCenter360.ca processes Fortinet license orders as an authorized Select Partner and MSSP, issuing genuine contracts that register directly in Fortinet’s system. The team verifies each contract attaches to the correct 401F-DC serial before the order closes, so there is no tracking down a registration problem when you first need to open a TAC case.