Fortinet FortiGate 401F-DC FortiCare Premium, 5-Year (FC-10-FD4H1-247-02-60)

A five-year FortiCare Premium contract is the set-it-and-forget-it support option for a FortiGate 401F-DC. FC-10-FD4H1-247-02-60 covers 60 months of 24×7 telephone access to Fortinet TAC, four-hour P1 critical-issue response, advanced hardware replacement, and eligibility to add a Priority RMA agreement, all for a single registered 401F-DC unit. It is a software license, not hardware, delivered electronically to any country.

What FortiCare Premium covers

Premium sits above the Essential entry tier and below the Elite top tier. The two meaningful upgrades over Essential are direct phone access and faster response on critical issues. Your team reaches a Fortinet TAC engineer around the clock rather than waiting on a web ticket queue. If the 401F-DC chassis fails, Fortinet ships the replacement unit first and retrieves the defective hardware afterward, cutting the downtime window compared to the standard return-and-replace cycle. Priority RMA add-ons can also be layered on top for same-business-day delivery of spare hardware.

FortiCare tiers at a glance

This product provides FortiCare Premium tier coverage. The table below compares the three available FortiCare service levels:

Who needs this

The FortiGate 401F-DC is a 2U dual-power chassis built for data-centre and campus-core deployments where extended downtime is not acceptable. A five-year term makes sense for organizations that plan to run the appliance through its full service life and want to avoid annual renewals. IT teams managing a 401F-DC at a site with strict uptime requirements, limited on-site spares inventory, or centralized support contracts will find the advanced replacement and telephone SLA worth locking in for the long term.

Activation and delivery

The contract delivers electronically, typically within 0 to 1 business days, to any country. You receive a registration key, enter it against the 401F-DC serial number in the FortiCare portal, and coverage activates immediately. Nothing ships. The 60-month term starts on the activation date; renewing before the current contract expires appends cleanly to the existing end date.

Premium vs a full bundle

FortiCare Premium is support only. If the FortiGate 401F-DC also requires active FortiGuard security services, the UTP (FC-10-FD4H1-950-02-60) or Enterprise (FC-10-FD4H1-809-02-60) bundles package those services with FortiCare Premium in a single SKU. For devices that already have a current FortiGuard subscription or whose FortiGuard coverage is managed separately, renewing with a standalone contract like this keeps support active without paying twice for security services.

Buying from DataCenter360.ca

Fortinet Select Partner and MSSP status means the contracts DataCenter360.ca issues come directly from Fortinet’s licensing back-end. Five-year contracts especially benefit from the verification step: the team confirms the registration key attaches to the correct 401F-DC serial before the order closes, so there is no discovery problem when you actually need TAC.