Fortinet FortiGate 401F-DC FortiCare Premium-to-Elite Upgrade, 3-Year (FC-10-FD4H1-204-02-36)

SKU: FC-10-FD4H1-204-02-36

Original price was: USD$2,643.90.Current price is: USD$2,109.49.

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The FC-10-FD4H1-204-02-36 is a 3-year subscription that upgrades an active FortiCare Premium contract on the FortiGate 401F-DC to Elite, adding a 1-hour critical-issue response SLA, extended LTS firmware support, and access to the Elite monitoring portal for the full term. Requires an existing FortiCare Premium subscription on the same device. Delivered electronically to any country.
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Product description

The FortiGate 401F-DC operates at the intersection of data center density and perimeter security, and in environments like that, a next-business-day support SLA can be a liability. If your unit already carries an active FortiCare Premium contract, the FC-10-FD4H1-204-02-36 closes the gap: a 3-year upgrade subscription that raises your support tier to Elite without disrupting the existing contract structure.

What This Upgrade Covers

This SKU is a FortiCare Elite upgrade, the top support tier Fortinet offers for FortiGate appliances. Applying it to the 401F-DC activates the following for the 3-year term:

  • 1-hour critical-issue (P1/P2) response from Fortinet TAC, any time of day
  • 24×7 telephone and web-based support (carried over from Premium)
  • Advance hardware swap for replacement units
  • Extended LTS firmware branches for a longer-supported software lifecycle
  • Access to the Elite monitoring portal for proactive device health visibility

The table below shows how Elite compares to the other FortiCare tiers available for the FortiGate 401F-DC. This upgrade brings your contract to the Elite column.

Feature Essential Premium Elite
Critical-issue response Next business day Next business day 1 hour
Telephone support
Hardware replacement Return-and-replace Advance swap Advance swap
Priority RMA add-on eligibility
Firmware, tools & portal access
Extended LTS support & Elite monitoring portal

Who Buys This

This upgrade fits organizations that already have FortiCare Premium on the 401F-DC and are now subject to tighter RTO targets. Financial institutions processing time-sensitive transactions, healthcare networks with regulatory uptime obligations, and multi-datacenter operators without a hot-standby firewall are the most common buyers. If Premium’s next-business-day critical-issue response no longer aligns with what internal SLAs require, this 3-year upgrade is the direct fix.

Activation and Delivery

FC-10-FD4H1-204-02-36 is a digital subscription; nothing ships. After purchase, DataCenter360.ca delivers the license key electronically. Register it against the FortiGate 401F-DC serial number in the Fortinet Support Portal. The upgrade activates immediately and elevates the device’s existing Premium contract to Elite. You must have an active FortiCare Premium subscription on the same 401F-DC unit before registration; the system will reject activation without it.

Elite Upgrade vs. an All-In Bundle

FortiGate subscription bundles (UTP, Enterprise) include FortiCare at the Premium level. If your 401F-DC is on a bundle and you need Elite-level SLAs, this upgrade is the right path. For teams that want a single subscription covering all FortiGuard services plus FortiCare Premium and prefer not to manage separate contracts, the 401F-DC UTP (FC-10-FD4H1-950-02-12) or Enterprise (FC-10-FD4H1-809-02-12) bundle, available on DataCenter360.ca, is worth comparing. Note: neither bundle includes Elite; this upgrade is required for that tier.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP with direct access to Fortinet’s licensing portal. The FC-10-FD4H1-204-02-36 is priced competitively, ships electronically the same business day, and is registered under your Fortinet Support Account. If you are coordinating a renewal of both the Premium base contract and this upgrade simultaneously, contact us first. We can confirm that both registration timelines align so there is no lapse in Elite coverage.

Does this cancel or replace my FortiCare Premium contract?

No. The FC-10-FD4H1-204-02-36 is an additive upgrade, not a replacement. Your Premium contract stays active; this SKU elevates the support level to Elite for the same device. Both records appear in the Fortinet Support Portal.

What is required before I can activate this upgrade?

An active FortiCare Premium subscription on the specific FortiGate 401F-DC unit is required. The upgrade cannot be registered on a device that has only FortiCare Essential or no FortiCare coverage.

What response time does FortiCare Elite guarantee for critical issues?

FortiCare Elite provides a 1-hour response SLA for P1/P2 (critical and high-priority) issues, available 24×7. FortiCare Premium responds by the next business day for the same severity levels.

Is this subscription available outside Canada?

Yes. FortiCare upgrade licenses are available worldwide and delivered electronically. DataCenter360.ca processes orders for any country, and the license is registered globally through the Fortinet Support Portal.

What happens at the end of the 3-year term?

You renew with a new upgrade SKU for the next term, provided FortiCare Premium is also active or renewed concurrently. DataCenter360.ca can assist with multi-year renewal coordination before your current contract expires.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-401F-DC

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-200 to FG-900

MPN

FC-10-FD4H1-204-02-36

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