Original price was: CAD$499.26.CAD$402.63Current price is: CAD$402.63.
Authorized Partner for United States (US)Hardware failures rarely follow a schedule. FC-10-F50G5-211-02-12 is the 1-Year 4-Hour Hardware Delivery Priority RMA for the FortiGate 50G-5G, committing to a replacement unit at your site within 4 hours of a confirmed hardware failure. The 1-year term aligns to annual FortiCare renewal cycles and provides the full 4-hour response commitment without a multi-year lock-in.
The 4-Hour Hardware Delivery Priority RMA (code -211-) is an add-on to FortiCare Premium or Elite for the FortiGate 50G-5G. When a hardware failure is confirmed by Fortinet support, a replacement unit is dispatched with a commitment that it arrives at the device’s registered location within 4 hours. The replacement is pre-configured to match your device generation.
This service covers the hardware delivery side of the response. It does not include an on-site engineer — that is the -212- service. For organizations with capable on-site IT staff or managed service providers already contracted, the 211 level provides the critical component: getting the replacement hardware in hand without the typical next-business-day wait.
The 1-year term renews annually alongside the base FortiCare Premium or Elite subscription, keeping hardware protection and support renewal on the same schedule. An active FortiCare Premium or Elite subscription on the same device serial number is required.
Priority RMA services are available on FortiCare Premium and Elite plans only. The table below compares RMA and support levels across the three FortiCare tiers:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 1-year term works for organizations running annual procurement cycles, or for devices in the first year of deployment where a multi-year commitment on the Priority RMA is premature. Teams that renew FortiCare Premium on a yearly basis can align the 211 renewal to the same schedule, keeping one renewal event rather than two. If the deployment stabilizes and a longer term makes sense, the 3-year or 5-year FC-10-F50G5-211-02-36 or FC-10-F50G5-211-02-60 can be ordered at the next renewal. An active FortiCare Premium or Elite subscription is required to activate this add-on.
FC-10-F50G5-211-02-12 is an electronic license. After purchasing from DataCenter360.ca, your registration key arrives by email within one business day. Activate it through the Fortinet support portal against the serial number of your FortiGate 50G-5G. The 1-year term begins at activation, not at invoice date.
DataCenter360.ca is a Fortinet Select Partner with the complete FortiGate 50G-5G Priority RMA portfolio in stock across all terms. The 1-year 211 service is fulfilled electronically with same-day confirmation. If you are aligning this purchase to an existing FortiCare Premium renewal or comparing terms, contact us and we will coordinate coverage to start from the same date.
After your Fortinet support case confirms a hardware failure and the RMA is approved, a replacement FortiGate 50G-5G is dispatched from a regional advance-replacement depot. Fortinet commits to delivery at the device’s registered service address within 4 hours of approval. The failed unit is returned after the swap is complete.
Both services deliver replacement hardware within 4 hours of failure confirmation. The -212- service additionally dispatches a certified Fortinet engineer to the site to handle the swap. If your team can install a replacement unit and restore the configuration, the 211 service is sufficient. If you need Fortinet hands on-site, 212 is the right choice.
Yes. When a replacement unit is issued under the RMA, Fortinet transfers the remaining term to the new device serial number. Your coverage follows the device through hardware replacements for the remaining duration of the annual contract.
The license can be purchased and activated electronically worldwide. The 4-hour delivery commitment for the physical hardware is subject to Fortinet’s service coverage area for your device’s registered location. Confirm your site is within the covered delivery zone before relying on the 4-hour SLA.
An active FortiCare Premium or FortiCare Elite subscription on the same device serial number is required. FortiCare Essential does not qualify for Priority RMA add-ons. If your device currently runs Essential, upgrade the base support tier first, then add FC-10-F50G5-211-02-12.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50G5-211-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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