Fortinet FortiGate 50G-DSL FortiCare Premium Support, 1-Year (FC-10-F50GD-247-02-12)

The FortiGate 50G-DSL has an integrated VDSL2/ADSL2+ modem that connects directly to a telco DSL line while running full NGFW inspection on the same box. When that appliance is handling branch traffic without an active TAC contract, a failed unit or a FortiOS regression means waiting in a support queue without entitlement. FC-10-F50GD-247-02-12 covers one year of FortiCare Premium: 24×7 telephone access to Fortinet’s TAC team, a four-hour response SLA for critical issues, and next-business-day hardware replacement.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier Fortinet support contract, positioned between Essential and Elite. It provides 24×7 telephone access to Fortinet’s TAC team, a four-hour response commitment for critical issues (severity 1), next-business-day hardware replacement, and ongoing access to firmware releases, security patches, and the FortiCare portal.

This product provides FortiCare Premium tier coverage. The table below shows what changes between the three available FortiCare service levels:

Who Needs This

Sites running the FortiGate 50G-DSL typically rely on DSL as the primary or backup WAN link. Because this single appliance handles both the DSL modem function and firewall inspection, an outage affects both the WAN connection and the perimeter. A four-hour critical-issue SLA gives the network team a concrete response window. This is the right contract for branch offices that run business-critical workloads on DSL infrastructure and prefer an annual procurement cycle over a multi-year commitment.

Activation and Delivery

FC-10-F50GD-247-02-12 is an electronic license. DataCenter360.ca delivers the activation key within 0–1 business days of payment. Register it at support.fortinet.com under Asset Management, link it to your FortiGate 50G-DSL serial number, and coverage starts immediately. Nothing ships physically.

FortiCare Premium vs. a Bundle

FortiCare Premium renews TAC access and hardware coverage only. It does not renew FortiGuard threat intelligence services. IPS, URL filtering, antivirus, and DNS filtering require a separate subscription. If both FortiCare and FortiGuard services need renewing together, the UTP bundle (FC-10-F50GD-950-02-12) or Enterprise bundle (FC-10-F50GD-809-02-12) packages all services in one transaction. For units where only the TAC contract has lapsed, standalone FortiCare Premium is the targeted, lower-cost option.

Buying from DataCenter360.ca

DataCenter360.ca maintains FortiCare subscriptions across the FortiGate 50G family, including the DSL variant, as a Fortinet Select Partner. Orders are processed electronically with the activation key delivered within a business day, to any country. If a longer commitment makes sense, the 3-year (FC-10-F50GD-247-02-36) and 5-year (FC-10-F50GD-247-02-60) terms are also in the catalog.