Fortinet FortiGate 50G-DSL FortiCare Premium, 5-Year (FC-10-F50GD-247-02-60)

DSL-connected branch offices run a narrower margin when hardware fails. Unlike a site with a cellular backup option, a FortiGate 50G-DSL outage typically means waiting for both hardware replacement and ISP re-provisioning before the site is back online. The FortiGate 50G-DSL FortiCare Premium 5-Year (FC-10-F50GD-247-02-60) addresses the hardware recovery side: next-business-day replacement, 24×7 TAC access, and a four-hour response commitment for critical issues are active for the full five-year span, removing five consecutive renewal cycles from the calendar.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier Fortinet support contract, positioned between Essential and Elite. It provides 24×7 telephone access to Fortinet TAC, a four-hour response commitment for critical-severity issues (severity 1), next-business-day hardware replacement, and ongoing access to FortiOS firmware, security patches, and the FortiCare portal. An active FortiCare contract is required to access firmware upgrades and Fortinet TAC.

This product provides FortiCare Premium tier coverage. The table below shows what changes across the three FortiCare service levels:

Who Needs This

The FortiGate 50G-DSL integrates a VDSL2/ADSL2+ modem with the FortiSP5 security processor in a single unit, making it the primary WAN termination point and firewall at DSL-served branches. It fits retail chains, small office sites, and branch networks in areas where fibre and cellular are not available or too expensive to provision. The five-year term is the right call for deployments in long-term lease arrangements, multi-site managed service contracts standardized on three-year or five-year blocks, and any site where the hardware is expected to run without a hardware refresh for the full term.

Activation and Delivery

FC-10-F50GD-247-02-60 is an electronic license. DataCenter360.ca delivers the activation key within 0–1 business days of payment. Activate it at support.fortinet.com under Asset Management: enter the key and link it to the FortiGate 50G-DSL serial number. TAC entitlement, firmware access, and RMA eligibility activate immediately on registration. The five-year term starts from registration date.

FortiCare Premium vs. a Bundle

FortiCare Premium covers TAC access and hardware replacement only. FortiGuard threat intelligence services (IPS, URL filtering, antivirus, sandboxing) are separate subscriptions. If both FortiCare and FortiGuard services need to be renewed for the 50G-DSL, the 5-year UTP bundle (FC-10-F50GD-950-02-60) or Enterprise bundle (FC-10-F50GD-809-02-60) handles both in one transaction. Use standalone FortiCare Premium when only the support contract needs renewing and FortiGuard subscriptions still have time remaining.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with the full FortiGate 50G-DSL service catalog in stock. The five-year FortiCare Premium is the right fit for DSL branch sites that are not expected to be refreshed mid-term: one transaction covers support for the appliance’s entire planned life. If a shorter commitment fits better, the 1-year (FC-10-F50GD-247-02-12) and 3-year (FC-10-F50GD-247-02-36) FortiCare Premium terms are also available. Licenses are delivered electronically worldwide.