Original price was: CAD$1,928.31.CAD$1,555.09Current price is: CAD$1,555.09.
Authorized Partner for United States (US)Three years into a FortiGate 50G-DSL deployment, hardware failures don’t get more convenient. FC-10-F50GD-212-02-36 is the 3-Year 4-Hour On-Site Priority RMA service, designed for exactly that middle window of a production lifecycle: a replacement unit arrives on-site within 4 hours of an exchange confirmation, and a Fortinet-authorized engineer comes with it to handle installation and remove the failed device. No waiting for next business day, no scrambling to find internal resources for the swap.
Standard FortiCare Premium and Elite include Next Business Day Advanced Replacement: fast, but limited to business days and requiring your team to handle physical installation. The 4-Hour On-Site Priority RMA extends that in two ways. First, the hardware delivery SLA is 4 hours from exchange confirmation rather than the next business day. Second, a Fortinet-authorized engineer is dispatched on-site to perform the rack and cable work, leaving with the defective appliance once the replacement is operational.
Priority RMA services apply on weekends and holidays, which matters for network security devices that don’t take downtime on a business-day schedule.
The table below shows what RMA entitlement is included at each FortiCare tier and which tiers qualify for the Priority RMA add-on:
| FortiCare Level | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Organizations that run the FortiGate 50G-DSL as a production perimeter device with uptime requirements typically purchase this service alongside FortiCare Premium or Elite. Managed service providers covering client sites without permanent on-site staff benefit particularly from the engineer dispatch component — when hardware fails at a client location, you don’t need to route someone there, Fortinet handles the restoration. The 3-year term aligns to a standard hardware refresh cycle and reduces annual renewal administrative overhead.
This service requires an active FortiCare Premium or Elite contract on the same unit. It is not compatible with FortiCare Essential.
FC-10-F50GD-212-02-36 is delivered electronically after purchase. Register the subscription key in the Fortinet Support Portal against the FortiGate 50G-DSL serial number to activate coverage. When hardware fails within the 3-year window, open a FortiCare case, confirm the exchange, and Fortinet dispatches both the courier and the on-site engineer. Physical on-site service availability is country-dependent — confirm availability in your location through Fortinet’s service availability page before purchase.
The delta between standard Premium RMA and this add-on is most visible during off-hours failures. If a FortiGate 50G-DSL fails at 11pm on a Friday, Next Business Day Advanced Replacement means Monday morning delivery and internal installation. With the 4-Hour On-Site add-on, the 4-hour clock starts at exchange confirmation regardless of time or day, and a technician handles the physical swap. For environments with tight RTO targets, that difference is material.
DataCenter360.ca is an authorized Fortinet Select Partner and can deliver the FC-10-F50GD-212-02-36 subscription electronically the same business day. If you’re purchasing this alongside a FortiCare Premium renewal or bundling coverage for multiple FortiGate 50G-DSL units, we can structure the order to match expiry dates and keep your service schedule clean. Reach out if you need co-terming assistance or volume pricing.
The Fortinet-authorized engineer arrives at your location with or shortly after the replacement hardware. They handle the physical rack and cabling of the new unit, assist with basic appliance restoration, and leave with the defective FortiGate 50G-DSL at the end of the visit. Your team is not required to perform the hardware swap, though you will need to handle any software configuration restore from backup.
Yes. Priority RMA services cover weekends and public holidays. The 4-hour hardware delivery SLA applies from the time the exchange is confirmed, regardless of the day of the week. This is one of the primary differences from standard FortiCare Advanced Replacement, which only ships on business days.
The subscription can be purchased separately, but it requires FortiCare Premium or Elite to be active on the same device before the Priority RMA add-on applies. If you don’t already have Premium or Elite coverage on the FortiGate 50G-DSL, you will need to add that contract first. DataCenter360.ca can help bundle both in a single purchase.
A 3-year subscription typically carries a lower effective annual cost than three consecutive 1-year purchases, and it reduces the administrative effort of tracking individual renewal dates. For devices planned to remain in production for the full 3 years, the multi-year term is the practical choice. The 1-year option (FC-10-F50GD-212-02-12) is available if annual flexibility is genuinely needed.
FC-10-F50GD-212-02-36 is specifically for the FortiGate 50G-DSL (the F50GD designation). It is not compatible with other FortiGate models. If you need 4-Hour On-Site Priority RMA for a different FortiGate model, each has its own service SKU — DataCenter360.ca can help you identify the correct one for your hardware.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-DSL |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50GD-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
Sorry, no reviews match your current selections
