Fortinet FortiGate 50G-DSL 4-Hour On-Site Priority RMA, 5-Year (FC-10-F50GD-212-02-60)

For deployments where a full business day of downtime is not acceptable, FC-10-F50GD-212-02-60 is the answer. This 5-Year 4-Hour On-Site Priority RMA service for the FortiGate 50G-DSL provides two things when hardware fails: a courier delivers a replacement unit to your location within 4 hours, and a Fortinet-authorized engineer arrives on-site separately to rack, cable, and restore the appliance. Your team doesn’t have to be present with the hardware knowledge — the engineer handles installation and leaves with the defective unit.

What the 4-Hour On-Site Service Covers

This is FortiCare’s most comprehensive hardware replacement option. Standard FortiCare Premium and Elite include Next Business Day Advanced Replacement — fast by most standards, but it still means waiting until the following business day and handling installation internally. The 4-Hour On-Site Priority RMA compresses that window and adds professional on-site support. Replacement hardware arrives within 4 hours of an exchange confirmation, and the engineer handles the physical installation.

Coverage applies on weekends and public holidays, not just business days. For organizations running the FortiGate 50G-DSL as a perimeter security device in a production environment, that around-the-clock coverage matters.

Understanding which FortiCare tier is required and what’s included at each level:

Who This Service Is For

The 4-Hour On-Site Priority RMA is typically purchased by organizations with defined uptime SLAs for their network security infrastructure. Managed service providers, healthcare networks, financial trading environments, and distributed enterprise branches where on-site IT staff may not be available are the primary fit. The 5-year term matches the FortiGate 50G-DSL’s expected production lifecycle and removes the need to manage RMA coverage renewals alongside FortiCare Premium or Elite renewals.

Note that this service requires an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 50G-DSL. It is not available with FortiCare Essential.

Activation and Delivery

FC-10-F50GD-212-02-60 is a subscription license delivered electronically. Register it in the Fortinet Support Portal against your FortiGate 50G-DSL serial number. When a hardware failure occurs, open a FortiCare support case and request RMA. With the 4-Hour On-Site add-on active, Fortinet dispatches both the replacement courier and the on-site engineer. Physical on-site availability depends on Fortinet’s country-level service coverage — check availability for your specific location before purchasing.

Standard Next-Business-Day vs. 4-Hour On-Site

FortiCare Premium already gives you Advanced Replacement: Fortinet ships a new unit the next business day. For most environments, that’s a reasonable response. The 4-Hour On-Site add-on is a purpose-built upgrade for two specific gaps: the time-to-replacement window (4 hours instead of next business day) and the availability of a technician to handle physical installation. If your organization has either a tight downtime budget or limited on-site IT resources, this service closes both gaps simultaneously.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The FC-10-F50GD-212-02-60 is available for immediate electronic delivery — the 5-year subscription key ships after order confirmation, typically within the same business day. For multi-unit environments or procurement teams managing RMA coverage across a FortiGate fleet, contact us directly and we’ll structure the order to align with your FortiCare expiry dates.