Original price was: CAD$642.77.CAD$518.36Current price is: CAD$518.36.
United States (US) Authorized DistributorWhen a FortiGate 50G-DSL fails at a branch where the DSL uplink is the only WAN path and no IT staff are on-site, getting the replacement unit online quickly depends on more than the courier arriving fast. The FC-10-F50GD-212-02-12 is a one-year Priority RMA add-on that sends both the replacement hardware and a Fortinet-dispatched engineer to your location within four hours. The engineer racks the appliance, reconnects cabling, and verifies operation before leaving with the failed unit. For remote or unmanned sites, that distinction makes the service worth examining.
This add-on extends the default RMA included with FortiCare Premium or Elite from next-business-day advanced replacement to a four-hour on-site response. Once a hardware failure is confirmed and the exchange is approved, a courier dispatches the replacement unit and an engineer is deployed separately. Coverage includes weekends and holidays (subject to local availability). The table below shows how RMA coverage differs across FortiCare tiers for the FortiGate 50G-DSL:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
This service tier is appropriate for sites where physical re-installation is a real operational bottleneck. Scenarios include:
Organizations that have local IT capable of handling physical installation may find the -211- (4-hour delivery, no on-site engineer) a sufficient alternative at a lower cost.
FC-10-F50GD-212-02-12 is a software license delivered electronically. DataCenter360.ca processes orders and sends activation details within 0 to 1 business days. You register the license in the Fortinet Support Portal against the FortiGate 50G-DSL’s serial number. The device must already carry an active FortiCare Premium or Elite subscription before the Priority RMA add-on can attach.
FortiCare Premium and Elite both include standard next-business-day advanced replacement: Fortinet ships the replacement unit before receiving the failed device, and it arrives the following business day. For many locations, that window is acceptable. The FC-10-F50GD-212-02-12 closes the gap when it is not, reducing the potential outage to four hours and adding the on-site installation component. It is an add-on, not a replacement for the underlying FortiCare contract; both must be active simultaneously.
DataCenter360.ca is a Fortinet Select Partner with experience placing the right support tier for each deployment type. If you are deciding between the -210-, -211-, and -212- Priority RMA options for the FortiGate 50G-DSL, reach out before ordering and we will help you match the service to your site’s recovery requirements. Electronic delivery to any country, processed within 0 to 1 business days.
No. Priority RMA add-ons are only available to FortiGate 50G-DSL units enrolled in FortiCare Premium or FortiCare Elite. Essential contracts provide return-and-replace RMA and are not eligible for the Priority RMA upgrade.
After Fortinet confirms the hardware failure and approves the exchange, two things happen simultaneously: a replacement unit is couriered to your site with the goal of arriving within four hours, and a Fortinet-dispatched engineer is deployed separately. The engineer racks the appliance, reconnects cabling, confirms operation, and departs with the failed unit if requested.
Fortinet’s Priority RMA service availability varies by country and sometimes by region within a country. The license is delivered electronically and is sold worldwide, but the physical on-site service depends on local partner availability. Confirm coverage at your site with DataCenter360.ca or Fortinet before purchasing.
Generally, Priority RMA add-ons are purchased as separate contracts for a defined term. Adding the -212- on-site service while the -211- is active would result in overlapping contracts. It is cleaner to let the -211- expire and renew at the higher service level, or contact DataCenter360.ca about co-terminating the contracts at renewal.
The FC-10-F50GD-210- series covers Next Calendar Day delivery: the replacement arrives by the next calendar day (including weekends). The FC-10-F50GD-211- series delivers within four hours by courier but does not include an engineer. The FC-10-F50GD-212- series also delivers within four hours and adds a Fortinet on-site engineer to handle physical installation. Select based on your site’s recovery window and local staffing.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-DSL |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50GD-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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