Fortinet FortiGate 50G-SFP 4-Hour On-Site RMA Service, 1-Year (FC-10-F50GS-212-02-12)

When a FortiGate 50G-SFP first goes live in a critical location, the first year of operation is when support coverage matters most. The FC-10-F50GS-212-02-12 covers that window with Fortinet’s highest Priority RMA tier: a courier-delivered replacement unit and an on-site engineer, both dispatched within four hours of a confirmed hardware failure. Coverage runs around the clock, 365 days a year, weekends and holidays included.

What This Service Covers

The -212 code identifies 4-Hour Courier with On-Site Engineer, Fortinet’s most comprehensive hardware replacement add-on. The one-year term (code -02-12) runs from the registration date. When a failure is confirmed with Fortinet support, the response includes: a replacement FortiGate 50G-SFP shipped by courier to your site, targeting arrival within four hours; and a Fortinet engineer dispatched separately to rack, cable, and restore the appliance. The engineer takes the defective unit if requested.

This is an add-on service that requires an active FortiCare Premium or FortiCare Elite contract on the same device for the same period. FortiCare Essential is not eligible.

Who Buys the 1-Year Term

A one-year term fits several situations: organizations that need to evaluate coverage requirements before committing to a longer cycle, sites where a FortiGate 50G-SFP is deployed as a bridge device while a larger refresh is planned, or procurement processes that require annual contract renewals. It also works as a standalone contract when an existing FortiCare Premium 1-year renewal is already in place and this add-on is purchased to match.

Activation and Delivery

After purchase, the license key is delivered electronically to your email address, typically within 0 to 1 business days. Register the key against the FortiGate 50G-SFP serial number at support.fortinet.com. Coverage starts on the registration date and runs for 12 months. No physical media or shipment is involved in the purchase itself.

FortiCare Tier and Priority RMA Eligibility

The Priority RMA option is available only under FortiCare Premium and Elite, not Essential. The table below shows the RMA capability at each FortiCare level for the FortiGate 50G-SFP:

If the FortiGate 50G-SFP is covered by a one-year UTP or Enterprise bundle, FortiCare Premium is already part of that contract. This -212 add-on can be purchased for the same 1-year term to complete the protection layer.

Buying from DataCenter360.ca

First-year deployments deserve solid fallback coverage, and the FC-10-F50GS-212-02-12 delivers it without a multi-year commitment. DataCenter360.ca is an authorized Fortinet Select Partner with FCP certification, able to fulfill this order electronically with same-day processing in most cases. If you plan to convert to a 3-year or 5-year contract after the first renewal, we can quote the longer term alongside the 1-year option so you have the comparison before committing.