Fortinet FortiGate 50G-SFP 4-Hour Hardware Delivery RMA, 1-Year (FC-10-F50GS-211-02-12)

When your FortiGate 50G-SFP is the sole firewall protecting a branch office or retail site, hardware failure without an on-shelf spare creates a gap that matters. The FC-10-F50GS-211-02-12 closes that gap: once Fortinet Support resolves your case, a replacement unit ships and arrives at your site within four hours. This one-year service is the mid-tier Priority RMA option for the 50G-SFP, sitting between Next Calendar Day delivery and the 4-Hour On-Site Engineer service.

What 4-Hour Hardware Delivery Priority RMA Covers

This add-on service upgrades your replacement speed from standard return-and-replace to a guaranteed four-hour hardware delivery after case resolution. It applies specifically to the FortiGate 50G-SFP (FC-10-F50GS prefix) and runs for 12 months from the date of registration. Fortinet requires an active FortiCare Premium or FortiCare Elite base contract to activate any Priority RMA tier.

The table below shows where Priority RMA sits across FortiCare support tiers:

Who Should Add This Service

Four-hour hardware delivery matters most at single-firewall sites: branch offices, retail locations, or industrial deployments where there is no redundant unit on standby. If the FortiGate 50G-SFP is your only network entry point for a location, the difference between standard replacement timelines and a four-hour window can represent hours of lost connectivity. This service is also a common fit for managed service providers running SLA commitments to end customers.

Activation and Delivery

FC-10-F50GS-211-02-12 is a software license delivered electronically. After purchase, DataCenter360.ca sends your license key by email within 0-1 business days. You register it against your FortiGate 50G-SFP serial number in the Fortinet Support portal. The service term starts on registration date, not the order date.

This Service vs. a Subscription Bundle

The UTP and Enterprise subscription bundles for FortiGate hardware include FortiCare Premium as part of the package, so customers already on those bundles have the base contract needed to add Priority RMA. If you purchased the FortiGate 50G-SFP as hardware-only and hold a standalone FortiCare Essential contract, upgrading to FortiCare Premium is the prerequisite step before this add-on applies. The 4-Hour Hardware Delivery service is a focused addition to your existing support level, not a replacement for FortiGuard threat services.

Buying from DataCenter360.ca

DataCenter360.ca is a certified Fortinet Select Partner serving businesses in Canada. Your license is delivered electronically, usually within one business day of purchase. Our team can assist with registration and any FortiCare activation questions at no extra charge.